Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Brandt

Las Vegas,NV

Summary

Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining, and entertainment offerings. Excellent interpersonal and communication skills.

Overview

7
7
years of professional experience

Work History

Concierge

Wynn Resorts
Las Vegas, NV
07.2021 - Current
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
  • Arranged reservations for dining, entertainment, theater tickets, and sporting events.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
  • Maintained guest privacy and building reputation by keeping information confidential.
  • Arranged airport transfers and local transportation for guests.
  • Provided business services for guests, including faxing, copying, and courier arrangements.

Gifting Clerk

Westgate Resorts
Las Vegas, NV
01.2021 - 06.2021
  • Assisted with processing of promised gifts to guests upon completion of time share tour

Box Office Agent

Westgate Las Vegas Resort & Casino
Las Vegas, NV
07.2017 - 03.2020
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Processed payments for services rendered using cash register systems or POS terminals when necessary.
  • Retained knowledge of local events to offer recommendations and personal services.
  • Organized tours and excursions, tailoring experiences to guest preferences.
  • Developed relationships with local vendors and service providers to enhance guest experiences.
  • Provided personalized recommendations for dining, entertainment, and cultural activities.
  • Built and maintained productive relationships with employees.
  • Assisted with seating arrangements when needed.

Education

High School Diploma -

Eatonville High School
Eatonville, WA
06-1993

Skills

  • Transportation Coordination
  • Entertainment assistance
  • Customer Service
  • Guest Relations
  • Outstanding customer service
  • Guest accommodations
  • Telephone Etiquette
  • Hospitality service expertise
  • Excellent Multitasking
  • Dining reservations
  • Hospitality

Timeline

Concierge

Wynn Resorts
07.2021 - Current

Gifting Clerk

Westgate Resorts
01.2021 - 06.2021

Box Office Agent

Westgate Las Vegas Resort & Casino
07.2017 - 03.2020

High School Diploma -

Eatonville High School

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Stephanie Brandt