KANIYYAH TAYLOR
Roselle,NJ
Summary
Skilled team player with strong background in customer environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
6
6
years of professional experience
Work History
Concierge
Adamas Building Services
South Orange, New Jersey
05.2024 - Current
- Arranged special accommodations for guests to enhance visitor experiences.
- Arranged wake-up calls, dry cleaning and pet care as requested by patrons.
- Scheduled conference room and other reservations using proprietary software.
CUSTOMER SERVICE MANAGER
PC Smith Logistics
Old Bridge, NJ
12.2021 - 06.2023
- Directed phone calls to shorten service time and steer conversations towards targeted solutions
- Built and maintained positive relationships with team members and supervisors
- Facilitated clear communication between distribution centers, carrier companies, and customers to expertly resolve inquiries
- Studied company products and services to maintain relevant knowledge and deliver top-notch service
- Analyzed customer service metrics and feedback to identify areas for improvement and implement required changes
- Tracked labor, sales, and inventory and managed operations to maximize returns
- Addressed customer concerns and complaints directly, maintaining maximum satisfaction by implementing quick resolutions
- Planned routes for daily deliveries and consistently achieved schedule targets
- Resolved transportation, customer and system issues on a daily basis to keep materials moving smoothly and to correct destinations.
SALES ASSOCIATE, CASHIER
Ralph Lauren Polo
Elizabeth, NJ
09.2018 - 03.2020
- Evaluated customer needs and made appropriate product recommendations
- Handled cash and credit transactions, issued correct change and processed online orders
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques
- Processed customer refunds and exchanges according to established guidelines
- Notified supervisors of inventory shortages, damages, and changes
- Redeemed stamps, coupons, and vouchers in exchange for merchandise
- Assisted customers with locating hard-to-find items.
Education
HIGH SCHOOL DIPLOMA -
Abraham Clark High School
Roselle, NJ07.2020
Skills
- Customer service
- Motivation
- Serve customers
- Problem-solving
- Verify data
- Team management
- Shipping and receiving
- Manage distribution center
- Negotiate rates
- Resolve customer issues
- Coordinate transportation
- Sales
- Transportation Coordination
- Telephone Etiquette
Languages
English, Conversational
Timeline
Concierge
Adamas Building Services
05.2024 - Current
CUSTOMER SERVICE MANAGER
PC Smith Logistics
12.2021 - 06.2023
SALES ASSOCIATE, CASHIER
Ralph Lauren Polo
09.2018 - 03.2020
HIGH SCHOOL DIPLOMA -
Abraham Clark High School