Rocio Puente
El Paso,TX
Summary
Results-driven leader in store operations and team supervision, focused on training staff in safety protocols and workflow efficiency. Resolved guest concerns through effective communication, promoting a collaborative work environment. Skilled in monitoring workloads and delegating tasks to enhance productivity across salesfloor areas.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Team Leader
Target
El Paso, Tx
07.2023 - Current
- Led team members through daily store tasks and guest service priorities at Target.
- Delegated daily tasks to team members to optimize group productivity.
- Trained team members on safety procedures, store standards, and workflow expectations.
- Monitored workload, break coverage, and shift handoffs to ensure smooth store operations.
- Fostered teamwork and collaboration among team members during shifts. that promoted collaboration between team members.
- Communicated updates with leaders and team members to enhance clarity in store execution.
- Enforced safety practices, cleanliness, and compliance across work areas.
- Reviewed guest concerns and resolved issues using Target service standards.
- Offered training and support to keep team members motivated and working toward objectives.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Supervisor
Chiquis grandma cousine
El Paso, TX
10.2021 - 04.2023
- Supervised kitchen staff at family cuisine restaurant
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained new team members on cleaning and cooking standards
- Coordinated daily food prep and service workflow
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Resolved customer concerns with calm, direct communication
- Supported inventory checks and supply ordering for restaurant operations
Education
GED
El Paso, TXSkills
- Team leadership
- Team supervision
- Employee training
- Guest service
- Safety compliance
- Store operations
- Workflow planning
- Shift coordination
- Inventory management
- Visual merchandising
- Problem solving
- Effective communication
- Team engagement
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Team Leader
Target
07.2023 - Current
Supervisor
Chiquis grandma cousine
10.2021 - 04.2023
GED