Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Rocio Ramirez Diaz

Cookeville,TN

Summary

Dynamic professional with experience at FedEx, excelling in package handling and safety protocols. Proven ability in customer service and time management, ensuring efficient operations and positive experiences. Punctual, reliable, and dedicated to teamwork. Skilled in Microsoft Excel, and consistently achieving high accuracy in package sorting, and contributing to a seamless workflow.

Overview

3
3
years of professional experience

Work History

Package Handler

FedEx
Cookeville, Tennessee
05.2023 - Current
  • Loaded and unloaded packages from delivery trucks safely.
  • Assisted in loading delivery trucks with prepared packages.
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Participated in regular safety meetings and training sessions.
  • Scanned and sorted incoming packages by destination and priority, maintaining accuracy.

Sales Associate

Hibbet Sports
Cookeville, Tennessee
05.2023 - 11.2023
  • Processed sales transactions using point-of-sale systems.
  • Provided product knowledge to enhance customer shopping experience.
  • Conducted inventory checks to ensure accurate stock counts.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Host

Cheddar's Scratch Kitchen
Cookeville, Tennessee
05.2022 - 05.2023
  • Greeted guests warmly and ensured a positive first impression.
  • Assisted servers by communicating guest needs promptly.
  • Maintained a clean and welcoming entrance area for guests.
  • Handled guest inquiries and resolved issues with professionalism.
  • Provided excellent customer service by anticipating customer needs.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.

Education

Bachelor of Accounting - Accounting

Tennessee Technological University
Cookeville, TN
05-2027

Associate of Science - Accounting

Volunteer State Community College
Cookeville, TN
08-2025

Skills

  • Accounting principles
  • Microsoft Excel
  • Customer service
  • Time management
  • Attention to detail
  • Team collaboration
  • Organizational skills

Affiliations

  • Enrolled in FUTURO

Languages

Spanish
Limited

Accomplishments

  • Employee of the month for March 2024

Timeline

Package Handler

FedEx
05.2023 - Current

Sales Associate

Hibbet Sports
05.2023 - 11.2023

Host

Cheddar's Scratch Kitchen
05.2022 - 05.2023

Bachelor of Accounting - Accounting

Tennessee Technological University

Associate of Science - Accounting

Volunteer State Community College

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