Summary
Overview
Work History
Skills
Languages
Timeline
Rocio Ramos

Rocio Ramos

Buffalo,TX

Summary

Proven multitasker and team player, adept in customer engagement and safe food handling practices from Bucees experience. Enhanced guest retention through exemplary service and product presentation skills. Demonstrated reliability and strong work ethic across diverse roles, including education and hospice care, achieving high satisfaction rates and efficiency.

Overview

5
5
years of professional experience

Work History

Deli Associate

Bucees
12.2022 - 06.2024
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
  • Contributed to positive customer experiences by promptly addressing concerns and providing knowledgeable product recommendations.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Supported store operations by adhering to proper food handling procedures and sanitation guidelines at all times.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
  • Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Substitute Teacher

Buffalo Isd
09.2022 - 10.2022
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
  • Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
  • Developed and executed lesson plans to cover required curriculum effectively.

Hospice Caregiver

AccentCare
08.2019 - 09.2019
  • Maintained detailed documentation of patient progress and communicated updates to the hospice care team effectively.
  • Implemented safety measures within the home setting to minimize risks associated with falls or other accidents during caregiving duties.
  • Enhanced patient comfort by providing compassionate end-of-life care and support.
  • Participated in bereavement support groups as a volunteer facilitator, helping individuals cope with grief after losing loved ones under hospice care.
  • Assisted in maintaining patients'' dignity by addressing their emotional, spiritual, and physical needs.
  • Promoted a peaceful environment through ambient music, aromatherapy and calming activities tailored to individual preferences.
  • Provided emotional support to patients'' families during the grieving process through active listening and empathetic communication.

Skills

  • Cleaning and sanitizing
  • Safe Food Handling Practices
  • Customer Engagement
  • Workplace Safety
  • Product presentation
  • Product Sampling
  • Sales expertise
  • Product Merchandising
  • Reliability and punctuality
  • Strong Work Ethic
  • Flexible Schedule
  • Honesty and Integrity
  • Hospitality service expertise
  • Cross-selling products and services
  • Food sales and promotion
  • Team Player
  • Multitasking and Organization

Languages

Spanish
Native or Bilingual

Timeline

Deli Associate - Bucees
12.2022 - 06.2024
Substitute Teacher - Buffalo Isd
09.2022 - 10.2022
Hospice Caregiver - AccentCare
08.2019 - 09.2019

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Rocio Ramos