Summary
Overview
Work History
Education
Skills
Timeline
Generic
Reina Rodriguez

Reina Rodriguez

Rockmart,GA

Summary

Dedicated food service manager with 3 years of experience overseeing staff and operations for Publix Supermarket . Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service. Skilled Deli Manager highly effective at training, team leadership and customer service. Enthusiastic about increasing business and maximizing customer satisfaction. Prepared for a new position with additional responsibility and the chance to grow as a retail professional. Goal-focused retail professional knowledgeable about operating deli equipment in a safe manner. Successful at following to health code requirements for food handling, storage and daily operations. Experienced professional adept at leading department with a disciplined and efficient approach. Versatile team member offering over [Number] years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Experienced [Job Title] brings sales expertise and strong listening skills to growing team. History of building customer loyalty with fast, friendly and knowledgeable service. Motivated [Job Title] offers expertise in customer service, food preparation and catering. Excellent listening, problem-solving and relationship-building skills. Hardworking Deli Clerk with [Number] years of experience in retail support and service. Top-notch issue resolution and customer engagement talents. Works quickly in fast-paced environments. Well-organized [Job Title] bringing over [Number] years of experience, upbeat nature and expertise in food preparation. Superior skills in organizing ingredients, minimizing waste and sanitizing kitchen surfaces. Motivated team player with history of working with little oversight to optimize performance. Well-organized [Job Title] skilled at providing customers with accurate and quick service. Offering [Number] years of experience in customer service, preparing [Type] food and stocking and organizing deliveries. Team player dedicated to adhering to strict service standards. Dedicated worker offering extensive history preparing salads, soup and sandwiches for customers. Fulfilled supplementary orders for drinks and desserts before serving ordered food. Excellent multitasker with charming personality. Energetic Deli Clerk highly trained in using computerized register and payment systems. Knowledgeable in large range of food types and party tray arrangements. Adaptable [Job Title] accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Deli Associate

Publix Supermarkets Store
01.2021 - 10.2023
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Assistant Deli Manager

Publix Supermarkets Store
02.2015 - 01.2021
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
  • Created effective marketing promotions to improve business.
  • Reduced costs by controlling portion sizes and eliminating all types of waste.
  • Managed team of 25 employees in high-volume deli doing more than $89,000 in business each week.
  • Prepared and led food service training programs to teach staff various tasks.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Obtained highest rating from county health department year over year.
  • Completed inventories of food and material stocks.
  • Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Controlled freshness of products by rotating and removing out of code merchandise.
  • Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
  • Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
  • Increased sales [Number]% through suggestive selling of promotional items.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Set schedules for [Number] staff by planning and designating shifts and hours.
  • Inventoried food products and associated materials on weekly basis.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
  • Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
  • Developed special promotions to increase revenues.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Education

GED -

Ridge Technical College
Winter Haven, FL
05.1998

Skills

  • Inventory rotation
  • Register operations
  • Preparing food items
  • Safe food handling
  • Equipment use
  • Sales expertise
  • Cleaning and sanitizing
  • Sanitation and safety standards
  • Inventory checks
  • Signage and pricing accuracy
  • Stocking of food cases
  • Work area maintenance
  • Machine Safety
  • Product Knowledge
  • Upselling
  • Troubleshooting
  • Fluent in Spanish
  • Safe Food Handling
  • Preparing Food Items
  • Food Allergies
  • Machinery Upkeep
  • Cleanliness and Sanitation
  • Equipment Safety
  • Register Operations
  • Accurate Money Handling
  • Customer Engagement
  • Cleaning and Sanitizing
  • Food Rotation
  • Sales Expertise
  • Hospitality and Accommodation
  • Shrink Control
  • Workplace Safety
  • Health and Safety Standards
  • Equipment Use
  • Serve Customers
  • Balance Cash Drawers
  • Server and Staff Support
  • Employee Training and Supervision
  • Prepare Orders
  • Cash Drawer Reconciliation
  • Front of House Management
  • Coaching and Training
  • Spanish Fluency

Timeline

Deli Associate

Publix Supermarkets Store
01.2021 - 10.2023

Assistant Deli Manager

Publix Supermarkets Store
02.2015 - 01.2021

GED -

Ridge Technical College
Reina Rodriguez