Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rocio Reynoso

Waterbury,CT

Summary

Retain a history of providing quality client service with a professional and courteous demeanor. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Family Development Specialist

New Opportunities, Inc.
01.2022 - 02.2024
  • Family Development Specialists (FDS) responsible for providing direct service to families and single individuals from diverse backgrounds, to case manage people in need this direct service will include goal planning, developmental screenings, advocacy, and referrals linking families and individual to any needed services.
  • Improved access to community resources for families by developing strong relationships with local organizations and agencies.
  • Evaluated program effectiveness using data-driven assessments, resulting in continuous improvement initiatives that directly benefited client outcomes.
  • Provided ongoing support to families during times of crisis or transition, offering compassionate guidance and connecting them with appropriate resources.

CAC Certified Application Counselor

Staywell health center
01.2021 - 01.2022
  • Responsible for providing assistance to patients, completing applications for variation of programs, including health insurance and Social Services
  • Also provided assistance in processing verifying documents and referring patients to available resources needed.
  • Upheld strict confidentiality standards while handling sensitive client information, fostering trust and promoting ethical practices throughout all aspects of service provision.
  • Collaborated with team members to develop best practices for Certified Application Counselor duties, enhancing overall performance.
  • Provided exceptional customer service by addressing client concerns and resolving issues in timely manner.
  • Worked effectively in fast-paced environments.

Customer Service Representative - 1095A Specialist

Faneuil Inc
01.2017 - 01.2021
  • Answered incoming calls, responded to customer's emails, resolved customer complaints, completed health insurance applications for consumers, and helped consumers with document verification.
  • Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
  • Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

General Studies -

Naugatuck Valley Community College
Naugatuck, CT
01.2013

High school diploma -

Wilby High School
Waterbury, CT
01.2012

Skills

  • Bilingual English and Spanish
  • Microsoft Word
  • Outlook
  • Excel
  • Superior communication, interpersonal, organizational and analytical skills with innate ability to work in unison with colleagues and clients
  • Behavioral support
  • Referral Networking
  • Family services
  • Crisis Intervention
  • Service plans
  • Progress Monitoring
  • Community Resources
  • Health Insurance Verification
  • Health Insurance Knowledge
  • Health insurance coordination

Certification

  • CNP - Certified Notary Public
  • SPT - Sterile Processing Technician

Timeline

Family Development Specialist

New Opportunities, Inc.
01.2022 - 02.2024

CAC Certified Application Counselor

Staywell health center
01.2021 - 01.2022

Customer Service Representative - 1095A Specialist

Faneuil Inc
01.2017 - 01.2021

General Studies -

Naugatuck Valley Community College

High school diploma -

Wilby High School

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Rocio Reynoso