Delia Aguilar
Pasco,Washington
Summary
Workforce development Specialist with over four years of Athena Super-user experience. Considered a team player with Strong troubleshooting, and communication skills adept at managing permissions, and filters. Subject matter expert on enhancing processes, workflows and training end users.
Overview
12
12
years of professional experience
Work History
Workforce Development Specialist
Tri-Cities Community Health
Pasco, WA
05.2021 - Current
- Developed training material, presented to Athena Governance teams for approval prior to implementation.
- Coordinated staff training, provided elbow to elbow support for both providers and staff on floor as needed.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Monitored, audited and supported multiple department workflows, identifying ineffective processes and determined methods for improvement.
- Followed up with reeducation when needed, providing tangible resources, job aides and workflows reiterating information shared in training sessions.
- Assisted with external software interfaces.
- Assisted onboarding process by providing Athena Training and completion of Athena competencies.
- Knowledge of PCMH and FQHC workflow requirements.
Certified Medical Assistant Per Diem
Lourdes Urgent Care
Pasco, WA
08.2018 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure and other vital signs as indicated.
- Monitored Clia waived testing accuracy by performing and quality controls and assisted with routine diagnostic testing by collecting and processing specimens.
- As Athena Superuser, oriented and trained new staff on proper Athena procedures and policies.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared and administered medications to alleviate patient symptoms.
- Knowledge of CMA scope, WACS and RCW's
Medical Assistant Supervisor
Tri-Cities Community Health
Pasco, Washington
10.2019 - 05.2021
- Onboarded new employees with Athena training and introduction to policies and procedures.
- Cross-trained Medical Assistant's to maximize team agility and performance
- Approved regular payroll submissions and time off requests for employees.
- Knowledge of Union Collective Bargaining Agreement.
- Knowledge of PCMH and FQHC workflow requirements.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Developed and maintained relationships with customers and suppliers through account development.
- Addressed coaching, corrective actions, performance improvement as needed
Certified Medical Assistant
Tri-Cities Community Health
Pasco, WA
08.2016 - 10.2019
- Sanitized, restocked and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure and other vital signs as indicated.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Called and faxed pharmacies to submit prescriptions and refills.
- Monitored Clia waived testing accuracy by performing and quality controls and assisted with routine diagnostic testing by collecting and processing specimens.
- Maintained detailed records of test results by entering data and patient information into computer.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.knowledge of vaccine routes, sites and administration.
- Knowledge of CMA scope, WACS and RCW's
Certified Medical Assistant, Reliable Coach
Kadlec South Richland Primary Care
West Richland, WA
08.2016 - 08.2018
- Sanitized, restocked, organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit, record medical history.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure and other vital signs as indicated.
- Monitored Clia waived testing accuracy by performing quality controls, assisted with routine diagnostic testing by collecting and processing specimens.
- As Reliable Coach, assisted in safety committee and encouraged teams to work up to OSHA standards.
- Prepared patients for in-office procedures and explained procedures to patients to reduce anxieties and increase patient cooperation.
- Knowledge of CMA scope, WACS and RCW's
Education
One Year Certificate - Certified Medical Assistant
Columbia Basin College
Pasco, WA06.2016
Skills
- Leadership
- Training Method Development
- Course Materials Implementation
- Standard Operating Procedures Understanding
- Onboarding Athena Introduction
- Needs Assessment
- Organizational Systems
- Electronic Medical Records System
- Continuous Improvement
- Innovative Training Approaches
- Administrative Support
- Bilingual English Spanish
Timeline
Workforce Development Specialist
Tri-Cities Community Health
05.2021 - Current
Medical Assistant Supervisor
Tri-Cities Community Health
10.2019 - 05.2021
Certified Medical Assistant Per Diem
Lourdes Urgent Care
08.2018 - Current
Certified Medical Assistant
Tri-Cities Community Health
08.2016 - 10.2019
Certified Medical Assistant, Reliable Coach
Kadlec South Richland Primary Care
08.2016 - 08.2018
One Year Certificate - Certified Medical Assistant
Columbia Basin College
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