Kayla (Sims) Midgley
Edgewater,Maryland
Summary
Associate Certified Coach (ACC) and a member of the International Coaching Federation (ICF). Resourceful Lifestyle and Wellness Coach skilled in developing and executing health education plans to improve outcomes. Well-versed in health promotion principles and health risk analysis and assessment. Leverages excellent organizational skills to engage individuals and groups in health-related activities.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Workforce Development Specialist
Guidehouse Inc.
09.2023 - Current
- Lead a program designed to enhance agency capabilities with specialized talent and provide opportunities for leadership development.
- Manage multiple projects in workforce planning to include change management and strategic communications.
- Collaborate with clients to identify human resource business challenges and develop solutions.
- Recommended proficiency level development and competency enhancements to align workforce skills with organizational goals.
- Develop, distribute, and conduct analysis of workforce development knowledge, skills, abilities, and tasks via surveys using Microsoft Forms and Qualtrics.
- Conducted research and analysis to develop reports offering insights and recommendations that shaped recruitment strategy.
- Develop recruitment materials that empowered agency recruiters to execute targeted outreach efforts.
- Provide guidance and support to clients based on industry trends and best practices to ensure the agency remains a competitive employer.
- Develop executive briefings to distribute knowledge and information of the agency's strategic recruitment approach.
Owner and Wellness Coach
Compassionate Mind Coaching & Counseling
02.2022 - Current
- Coach clients on a variety of topics to include leadership, health and wellness, and career development.
- Provide one-on-one and group wellness coaching.
- Develop personalized wellness action plans based on client goals.
- Facilitate workshops on stress management, resilience, mindfulness, healthy habits, and work-life balance.
- Supported employee well-being initiatives and organizational wellness programs to promote a culture of health and wellness.
- Collaborate with consultants to integrate wellness into leadership and employee engagement strategies.
- Recommended tailored wellness resources and best practices to meet client needs.
- Track client progress and maintain confidential coaching records.
- Certified facilitator and coach for The Leadership Challenge Workshop.
- Provide Leadership Practices Inventory (LPI) 360 assessments to clients and debrief results and feedback via coaching sessions.
- Created targeted business marketing materials to enhance client engagement.
- Certified training facilitator for TetraMap, an assessment used to identify communication preferences for individuals and teams.
- Contribute to educational content, webinars, and client presentations.
Leadership Development Specialist
Department of Defense
10.2018 - 05.2022
- Managed and delivered leadership development training courses for Coaching Skills for Leaders, TetraMap, and Community of Practice webinars in-person and online.
- Coached employees in leadership development training programs, fostering empowerment and guiding leaders to achieve their performance goals.
- Provided training and feedback to employees learning coach-like skills to enhance leadership development.
- Managed Assessment Program by monitoring status and completion of Leadership Practices Inventory (LPI) 360 assessments, coordinating with LPI certified coaches for debriefing results to enhance leadership effectiveness.
- Conducted onboarding for new employees to ensure consistent content, messaging, and training experience for success in the agency.
- Facilitated a 5-day onboarding program to incoming personnel on a biweekly basis.
- Briefed new personnel on the employee development training and coaching programs.
- Presented employee development programs using in-person group discussion, lecture, video, as well as remote training through various collaboration tools to include Adobe Connect.
- Developed resources in collaboration with career development specialist to guide workforce in educational programs and courses, facilitating professional growth.
- Communicated employee development training opportunities to the agency level via an internal newsletter.
- Updated and maintained information on more than 400 trained coaches within the agency as well as communicate coaching and training opportunities.
- Coordinated coach requests for newly hired personnel and connect each to a trained coach.
- Assessed and evaluated applications for the internal coaching program certification course.
- Monitored, supported, and advised leadership and management on a myriad of issues to ensure effective and efficient day-to-day operations across organizations.
Human Capital and Career Development Consultant
Booz Allen Hamilton
12.2012 - 09.2018
- Led large-scale organization transformation initiative aimed at enhancing transparency and achieving measurable results.
- Managed leadership development training program, overseeing budget analysis and proposal preparation.
- Evaluated and assessed training and development needs via surveys, interviews, focus groups, and communication with project leads and subject matter experts.
- Researched best practices, internal development offerings, and external industry training courses to deliver recommendations on employee development.
- Created recommendations to address employee skill gaps aligned with current and future organizational needs.
- Coordinated with workforce development teams to ensure consistency in communications and alignment of goals.
- Identified opportunities for employees to continue education within the career development program.
- Prepared deliverables on time to execute process improvement in leadership development programs.
- Developed career broadening training opportunity materials and assisted with client presentations.
- Learned and demonstrated application of organization strategy methodologies.
- Prepared deliverables on time, on budget, and of high-quality for client review.
- Identified opportunities for organization strategy services within a client organization or business area.
- Coordinated with multiple teams to organize and schedule interviews.
- Developed and maintained a calendar schedule as well as a detailed tracker to support the client.
Crisis Counselor
Grassroots Crisis Intervention Center
06.2016 - 11.2017
- Counseled individuals on hotline regarding shelter needs, chemical dependency, relationship issues, depression, and suicidal thoughts.
- Collaborated with team to provide immediate support to clients contacting crisis center.
- Documented calls and walk-in sessions, ensuring compliance with established hotline procedures.
Service Desk Specialist
Synergy Intel Group
12.2011 - 01.2012
- Troubleshot IT issues for customers via email and phone, ensuring timely resolution.
- Documented customer interactions and work performed using Remedy, Service Manager, and Excel.
- Created documentation on duties and processes performed on the job and trained new employees.
- Coordinated project efforts and provided weekly activity reports to track progress.
Customer Service Liaison-Team Lead
CyberCore Technologies
07.2010 - 12.2011
- Managed, diagnosed, and resolved customer problems over the telephone and email.
- Coordinated with managers and teams to facilitate completion of customer requests and streamline communication.
- Monitored and managed network request and incident ticket lifecycle to ensure timely resolution.
- Reviewed and analyzed report information for weekly meetings to identify trends and improve service delivery.
- Trained new team members on processes and procedures.
Education
M.S. - Applied Psychology
University of Baltimore
B.A. - Psychology
Ball State University
Muncie, Indiana01.2009
Skills
- Curriculum development
- Certified Instructor
- Virtual training platforms
- Data analysis and problem-solving
- Proficient in Microsoft Office and Adobe applications
- Building strong client relations
- Leadership and team coaching
Certification
- Associate Certified Coach (ACC)
- Leadership and Performance Coach Certification from ACT Leadership
- Leadership Practices Inventory (LPI) Certified Coach
- Certified Facilitator of The Leadership Challenge (TLC)
- Certified TetraMap Facilitator
Timeline
Workforce Development Specialist
Guidehouse Inc.
09.2023 - Current
Owner and Wellness Coach
Compassionate Mind Coaching & Counseling
02.2022 - Current
Leadership Development Specialist
Department of Defense
10.2018 - 05.2022
Crisis Counselor
Grassroots Crisis Intervention Center
06.2016 - 11.2017
Human Capital and Career Development Consultant
Booz Allen Hamilton
12.2012 - 09.2018
Service Desk Specialist
Synergy Intel Group
12.2011 - 01.2012
Customer Service Liaison-Team Lead
CyberCore Technologies
07.2010 - 12.2011
B.A. - Psychology
Ball State University
M.S. - Applied Psychology
University of Baltimore