Rocio Rosales
Salt Lake City,UT
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction through innovative solutions and strategic leadership. Extensive experience in front office operations and administrative management. Strong advocate for fostering positive customer interactions and building community relationships, effectively addressing diverse needs through targeted outreach initiatives. Bilingual communicator and collaborative team player, consistently ensuring seamless workflows while maintaining organized records in fast-paced environments. Demonstrated success in managing client accounts and promptly resolving issues to drive business growth and elevate overall service quality.
Overview
7
7
years of professional experience
Work History
Client Engagement Specialist
Odyssey House of Utah
Salt Lake City, UT
09.2024 - 06.2025
- Developed strong relationships with key clients, resulting in increased account retention
- Organized calendar appointments promptly.
- Maintained strict confidentiality in line with HIPAA guidelines.
- Provided emotional support and encouragement, fostering a positive environment for patients during their rehabilitation journey.
- Evaluated and screened patients to determine needs and provide necessary support.
Front Desk Receptionist
Quality Inn Hotel
Salt Lake City, UT
01.2022 - 08.2024
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Shift Manager
Costa Vida
Sandy, UT
03.2018 - 12.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Took ownership of customer issues and followed problems through to resolution.
Education
High School Diploma -
Horizonte Instruction & Training
Salt Lake City, UT06.2019
Skills
- Documentation
- Scheduling
- Paperwork processing
- Customer service
- Problem-solving
- Multitasking and organization
- Team collaboration
- Active listening
- Relationship building
- Computer proficiency
- Client relations
- Bilingual in Spanish and English
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Personal Information
Timeline
Client Engagement Specialist
Odyssey House of Utah
09.2024 - 06.2025
Front Desk Receptionist
Quality Inn Hotel
01.2022 - 08.2024
Shift Manager
Costa Vida
03.2018 - 12.2021
High School Diploma -
Horizonte Instruction & Training