Rocio Ruiz Collazo
Miami,FL
Summary
For the last 4 years I have been firmly dedicated to finishing my Associate in Paralegal Arts and at the same time I have worked in the insurance branch, growing every day in knowledge to become manager of the company's underwriting department.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Underwriting Manager
Pini Insurance
Miami, FL
10.2020 - Current
- Managed a team of underwriters to ensure accurate and timely processing of applications.
- Developed and implemented best practices for insurance underwriting processes.
- Reviewed customer profiles, credit reports, and financial statements to assess risk factors.
- Monitored progress on individual cases to ensure compliance with policy guidelines.
- Analyzed data to identify trends in customer risk profiles and recommend appropriate action plans.
- Conducted detailed investigations into customers' backgrounds, including criminal records checks, employment history and other relevant information.
Store Manager
Miami International Airport
Miami, FL
06.2018 - 03.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
Sales Associate
Delicias de Espana
Miami, FL
01.2017 - 12.2017
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Associate of Arts - Paralegal Studies
Miami Dade College
Miami, FL04-2023
Skills
- Continuous Improvement
- Problem-solving abilities
- Managing risk
- Relationship Building
- Problem-Solving
- Goal Setting
- Organizational Skills
- Adaptability and Flexibility
- Time Management
- Team Collaboration
- Multitasking
Certification
- License 4-40 Customer Representative License.
- Paralegal Associate.
- Notary Public.
Languages
English
Professional
Spanish
Professional
Timeline
Underwriting Manager
Pini Insurance
10.2020 - Current
Store Manager
Miami International Airport
06.2018 - 03.2020
Sales Associate
Delicias de Espana
01.2017 - 12.2017
Associate of Arts - Paralegal Studies
Miami Dade College
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