Rocio Paz
Fontana,CA
Summary
Professional rental management expert skilled in tenant relations, property maintenance, and financial oversight. Proven ability to enhance property value through efficient operations and strategic planning. Strong focus on team collaboration, adaptable to changing needs, and results-driven. Reliable for managing multiple properties, ensuring tenant satisfaction, and optimizing revenue streams.
Overview
15
15
years of professional experience
Work History
Nail Technician
Pink Vip Nails
03.2018 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Used acrylics, gels and gel-x extensions nail products to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
Rental Manager
John Carter
02.2013 - 08.2017
- Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
- Effectively resolved disputes between tenants through mediation efforts when necessary, maintaining a harmonious living environment for all residents.
- Positive relationships with tenants, addressing concerns promptly and professionally to maintain satisfaction levels.
- Prepared comprehensive monthly reports for senior management.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Planned special events such as flyers, promoting rental property
- Dedications and project tours
- Over all great friendly customer service
Housekeeping Coordinator
Self Employed Services
04.2010 - 07.2012
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Conducted regular room inspections to ensure adherence to cleanliness standards, resulting in higher guest satisfaction ratings.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained and mentored new staff on cleaning and safety protocols.
Education
CNA
Nursing School
Los Angeles, CA08.2002
Basset High School
La Puente, CA06.2001
Skills
- Property management expertise
- Rent collection
- Rental agreement
- Property maintenance
- Rental market
- Rental transactions
- Maintenance management
- Tenant screening
- Vacancy advertisement
- Lease administration
- Payment obtainment
- Communication proficiency
- Property showings
- Teamwork and collaboration
- Customer service
- Excellent communication
- Customer service-focused
- Nail Technician
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Nail Technician
Pink Vip Nails
03.2018 - Current
Rental Manager
John Carter
02.2013 - 08.2017
Housekeeping Coordinator
Self Employed Services
04.2010 - 07.2012
CNA
Nursing School
Basset High School
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