Shameka M Calder

Property Manager

HFP Properties

01.2013 - 09.2019

Managed tenant relations and addressed issues to enhance resident satisfaction and retention.
Completed final move-out walk-throughs with tenants to identify required repairs.
Educated potential tenants on community policies and expectations to ensure a cohesive living environment for all residents.
Oversaw property maintenance operations, ensuring timely repairs and compliance with safety standards.
Implemented efficient leasing processes, reducing vacancy rates through strategic marketing initiatives.
Coordinated financial reporting, including budgeting and expense tracking for effective resource management.
Managed daily operations of residential properties, ensuring tenant satisfaction and timely issue resolution.
Oversaw maintenance staff, coordinating repairs and improvements to enhance property aesthetics and functionality.
Developed and implemented leasing strategies to optimize occupancy rates and minimize turnover.
Conducted regular property inspections, identifying areas for improvement and ensuring compliance with safety regulations.
Fostered relationships with tenants through effective communication, addressing concerns promptly to maintain high retention rates.
Trained new staff on operational procedures and best practices, promoting efficiency across property management teams.
Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Oversaw management of 138 homes and multi-units, and a small RV park properties while providing general service to tenants.
Coordinated with legal counsel when necessary in handling evictions or other disputes arising from lease violations or non-payment issues.
Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
Developed strong relationships with local service providers to secure competitive pricing on necessary services and repairs.
Implemented resident retention programs, fostering a sense of community through social events and timely communication.