Shannon Stone
Myrtle Beach,SC
Summary
Dynamic small business owner with a proven track record in customer relations and staff management at A Maid 4 U Cleaning. Enhanced client satisfaction through effective communication and efficient operations, leading to increased repeat business. Skilled in financial management and relationship building, ensuring high-quality service delivery and operational excellence.
Overview
14
14
years of professional experience
Work History
Owner/cleaner
A Maid 4 U Cleaning
02.2012 - Current
- Managed daily operations to ensure high-quality cleaning services and customer satisfaction.
- Developed and implemented efficient scheduling systems to optimize staff productivity.
- Trained new hires on cleaning techniques, safety protocols, and company standards.
- Oversaw inventory management, ensuring availability of cleaning supplies and equipment.
- Established strong relationships with clients to understand their specific cleaning needs.
- Conducted regular quality inspections to maintain service excellence and address client feedback.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Massage Therapist -
Miller-Motte Technical College
NCNo Degree - General Studies
Patrick Henry Community
Martinsville, VAMarketing
Bassett High
Bassett, VA06.1995
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Business management
- Business planning
- Staff management
- Financial management
Timeline
Owner/cleaner
A Maid 4 U Cleaning
02.2012 - Current
Massage Therapist -
Miller-Motte Technical College
No Degree - General Studies
Patrick Henry Community
Marketing
Bassett High
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