ROCKELE DICKENS
Princeton,TX
Summary
Graduate school–focused professional with a strong academic foundation in criminology and sociology. Experienced in policy compliance, documentation review, analytical evaluation, and institutional communication. Research interests include social inequality, justice systems, and evidence-based interventions.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Loan Officer
Small Business Administration
11.2024 - Current
- Evaluate disaster-related home loan applications for individuals and families experiencing economic hardship.
- Apply financial and policy analysis to assess eligibility, resources, and repayment capacity.
- Maintain complete documentation and ensure compliance with federal lending standards.
- Track applications in a web-based system to support timely access to financial relief.
- Communicate professionally with applicants navigating institutional processes.
- Managed multiple priorities simultaneously while consistently meeting deadlines for loan closings and disbursements.
Seasonal Warehouse Worker
Amazon
10.2023 - 03.2024
- Organized, inspected, and tracked inventory while maintaining safety standards.
- Assisted with onboarding and team support.
- Received and processed warehouse orders using handheld scanner.
Document Processor
Citi Bank
12.2021 - 06.2022
- Reviewed, sorted, and scanned financial documents with strict confidentiality.
- Collaborated with team members to consistently meet or exceed daily processing targets for increased productivity.
- Stayed up-to-date with current policies, regulations, and changes in the field of passport processing for consistent compliance.
Education
Bachelor of Science - Criminology, Minor in Psychology
University of North Texas
Denton, TX05.2022
Associate of Arts - Liberal Arts
Dallas College
Irving, TX05.2021
Skills
- Policy & Compliance Analysis
- Critical Thinking
- Documentation Review
- Research Support
- Professional Communication
- Time Management
Certification
- National Society of Collegiate Scholars
- 2021 Green Cord Award (SAGE Program Completion)
- 2021 Preventing Adverse Childhood Experiences (ACEs), CDC
- 2022 CITI Program – Social & Behavioral Research | Issued 2022 – Expires 2025
LEADERSHIP EXPERIENCE
- McDonald’s Corporation | 2010 – 2020 Department Manager / General Manager / Shift Manager
- Supervised teams across organizational hierarchies and managed scheduling, delegation, and performance.
- Mentored employees from diverse backgrounds, addressing workplace conflict and social dynamics.
- Balanced organizational policy with operational and personnel needs.
Timeline
Loan Officer
Small Business Administration
11.2024 - Current
Seasonal Warehouse Worker
Amazon
10.2023 - 03.2024
Document Processor
Citi Bank
12.2021 - 06.2022
Associate of Arts - Liberal Arts
Dallas College
Bachelor of Science - Criminology, Minor in Psychology
University of North Texas