Rocklyn Herrera
JT's Steakhouse
Ely,NV
1
year of professional experience
Dynamic server with strong cash handling skills and a commitment to exceptional customer service. Known for effectively managing high-volume dining experiences while ensuring guest satisfaction through personalized service.
Work History
Server/Restaurant Hostess
1 Year 2 Months- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Collaborated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Maintained cleanliness and organization of tables, dining area, and service stations.
- Assisted in training new servers on menu items, service protocols, and operational procedures.
- Upsold menu items to increase overall sales while adhering to restaurant standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma
Skills
Exceptional customer service
Hospitality service expertise
Menu knowledge
Cash handling
High volume dining
Guest engagement
Memory retention
Professional appearance
Strong work ethic
Timeline
Server/Restaurant Hostess
JT's Steakhouse
06.2025 - CurrentRead More
White Pine School
High School Diploma
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