Rocky Gioe

• Managed over 100 employees, improving team collaboration and operational workflow.
• Streamlined daily operations and staff scheduling, enabling smoother workflows.
• Trained dealers in gaming procedures, including table counts and audits.
• Coordinated training programs for onboarding new team members, fostering skill development.
• Implemented customer service protocols, elevating guest satisfaction levels.
• Oversaw inventory management, aligning stock levels with service demands.
• Ensured compliance with safety regulations and company policies consistently.
• Provided guidance and support to junior staff on various tasks and projects.

Facilitated operations on gaming floor during peak hours, ensuring a seamless gaming experience.

• Oversaw 50+ dealers, ensuring adherence to service standards and contributing to customer satisfaction.
• Managed dealer performance to uphold service expectations and maintain operational integrity.
• Coordinated activities to optimize operational efficiency during busy periods.

• Supervised security team to ensure safety protocols were consistently followed.
• Collaborated with law enforcement during emergency situations and investigations.
• Trained new staff on security procedures and emergency response protocols.
• Followed security protocols to ensure safekeeping of cash deposits at tables.
• Managed player interactions, providing excellent customer service and support.
• Assisted with training new dealers on game procedures and customer engagement.
• Dealt a variety of table games such as Blackjack, Roulette, and Baccarat while ensuring accuracy and compliance with all gaming regulations.