Kevin Woolery
Las Vegas,NV
Summary
Results-driven Table Games Pit Manager with proven expertise in guest relations, gaming regulation compliance, and staff development. Committed to enhancing guest experiences and fostering a collaborative team environment.
Overview
11
11
years of professional experience
Work History
Table Games Pit Manager
Fontainebleau Las Vegas
Las Vegas, NV
11.2023 - Current
- Supervised table games operations to ensure compliance with gaming regulations and company policies.
- Trained and mentored staff on game procedures, customer service standards, and conflict resolution techniques.
- Conducted regular audits of table games for accuracy in payouts and adherence to operational protocols.
- Implemented strategies to enhance guest experience through improved service delivery and game offerings.
- Analyzed table performance metrics to identify trends and recommend adjustments for increased profitability.
- Resolved disputes efficiently by applying thorough knowledge of gaming rules and customer service practices.
- Coordinated with security teams to maintain a safe environment for guests and staff during high-traffic periods.
- Maintained gaming integrity by closely monitoring all areas of the pit for suspicious activity and irregularities.
- Managed multiple games concurrently while staying organized under pressure, ensuring smooth casino floor operations.
- Ensured seamless communication between pit staff and other departments, facilitating a coordinated approach to guest services throughout the property.
- Enhanced guest experience by providing exceptional customer service and maintaining a professional demeanor.
- Implemented targeted training programs for new hires as well as existing employees seeking advancement opportunities within the organization.
- Handled escalated patron issues promptly and professionally, often turning potentially negative situations into positive experiences that fostered ongoing patronage and loyalty.
- Maintained accurate records of all transactions, adhering to strict audit guidelines and ensuring full compliance with internal controls.
- Developed strong relationships with high-value players, resulting in increased loyalty and return visits.
- Coached dealers on performance improvement, leading to enhanced productivity and customer satisfaction levels.
- Streamlined operations through efficient scheduling, personnel management, and resource allocation.
- Promoted teamwork among staff members, fostering a positive work environment conducive to high-quality service delivery.
- Drove compliance with industry regulations by consistently adhering to policies and procedures set forth by gaming authorities.
- Coordinated staff schedules, rotations and breaks.
- Interviewed, hired and trained new gambling floor workers.
- Identified and removed players suspected of cheating in cards or other games.
Table Games Floor Supervisor
Caesars Palace Casino
Las Vegas, NV
06.2015 - 11.2023
- Supervised daily operations of table games, ensuring compliance with gaming regulations.
- Trained and mentored staff in customer service excellence and game procedures.
- Monitored game integrity, resolving disputes and enhancing player satisfaction.
- Served as a mentor to new floor supervisors, offering guidance and support as they acclimated to their roles within the casino environment.
- Increased productivity by implementing time-saving procedures for opening/closing tables and completing necessary paperwork accurately.
- Held roles such as Pencil, TPS, and Backup ACM.
- Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
- Monitored chips purchases, table inventories, and player win ratios.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Trained, supervised and evaluated workers.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Education
High School Diploma -
Millard South High School
Omaha, NE05-1996
Skills
- Professionalism and ethics
- Staff training and development
- Guest relations
- Shift scheduling
- Employee coaching
- Game rule enforcement
- Mentoring and motivation
- Gaming regulation compliance
- Gaming regulations
- Employee relations
- Strong leadership
- Teamwork
Timeline
Table Games Pit Manager
Fontainebleau Las Vegas
11.2023 - Current
Table Games Floor Supervisor
Caesars Palace Casino
06.2015 - 11.2023
High School Diploma -
Millard South High School