Matilda Villafan
Madera,CA
Summary
Dynamic Table Games Pit Manager at Table Mountain Casino Inc. with a proven track record in staff training and development. Expert in game rule enforcement and fostering teamwork, enhancing guest satisfaction and loyalty. Recognized for implementing effective training programs, resulting in improved onboarding efficiency and a positive gaming environment.
A results-driven gaming professional with proven track record in managing table game operations and ensuring compliance with industry standards. Committed to fostering team collaboration and delivering exceptional customer service. Adaptable and reliable, skilled in conflict resolution and team leadership.
Overview
4
4
years of professional experience
Work History
Table Games Pit Manager
Table Mountain Casino Inc.
Friant, CA
02.2022 - Current
- Supervised daily operations of table games, ensuring compliance with regulations and policies.
- Trained and mentored dealers to enhance service quality and game knowledge.
- Resolved guest disputes effectively, promoting customer satisfaction and loyalty.
- Implemented training programs for new staff, improving onboarding efficiency and retention rates.
- Collaborated with casino security to identify potential risks and ensure a safe gaming environment for all patrons.
- Conducted regular evaluations of staff performance, identifying opportunities for professional growth and development.
- Enhanced guest experience by providing exceptional customer service and maintaining a professional demeanor.
- Managed multiple games concurrently while staying organized under pressure, ensuring smooth casino floor operations.
- Implemented targeted training programs for new hires as well as existing employees seeking advancement opportunities within the organization.
- Promoted teamwork among staff members, fostering a positive work environment conducive to high-quality service delivery.
- Developed strong relationships with high-value players, resulting in increased loyalty and return visits.
Education
Bachelor of Science - Social Work
Fresno State
Fresno, CA06.1999
History
Fresno State
Fresno, CA06.1999
Skills
Professionalism and ethics
Staff training and development
Employee coaching
Game rule enforcement
Mentoring and motivation
Table games supervision
Strong leadership
Teamwork
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Team leadership
Active listening
Effective communication
Decision-making
Employee supervision
Goal setting
Professionalism
Networking skills
Rule enforcement
Fraud detection
Languages
Spanish
Native or Bilingual
Timeline
Table Games Pit Manager
Table Mountain Casino Inc.
02.2022 - Current
Bachelor of Science - Social Work
Fresno State
History
Fresno State