WILLIAM MCCOY
Albuquerque,NM
Summary
Pit Manager with 18 years of customer service and management experience in casino settings. Knowledgeable about payroll processing, HR and staff training and development. Bringing out best in staff members through exceptional management techniques. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
40
40
years of professional experience
Work History
Table Games Pit Manager
Route 66
10.2022 - Current
- Maintained gaming integrity by closely monitoring all areas of the pit for suspicious activity and irregularities.
- Handled escalated patron issues promptly and professionally, often turning potentially negative situations into positive experiences that fostered ongoing patronage and loyalty.
- Coached dealers on performance improvement, leading to enhanced productivity and customer satisfaction levels.
- Developed strong relationships with high-value players, resulting in increased loyalty and return visits.
- Drove compliance with industry regulations by consistently adhering to policies and procedures set forth by gaming authorities.
- Increased table game revenue by effectively managing game pace and ensuring dealer accuracy.
- Maintained accurate records of all transactions, adhering to strict audit guidelines and ensuring full compliance with internal controls.
- Optimized profitability by analyzing player ratings data and making informed decisions on table limits adjustments.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Identified and removed players suspected of cheating in cards or other games.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Kept games fair by proactively identifying and removing suspected cheaters.
DICE DEALER
Route 66 Casino
09.2017 - 10.2020
- Responsibilities Include: Exchanging Monetary Instruments for cash
- Making mathematical decisions on winning and losing bet
- Verifying the value amount of monetary instrument being placed on the game
- Following House procedures.
- Worked with dealer team to run larger games such as craps and baccarat.
- Trained new dealers in rules and operation of different games.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Controlled equipment such as roulette wheels to run games.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Supported marketing initiatives by informing players about upcoming promotions or events designed to enhance their enjoyment at the establishment.
DICE DEALER
Santa Ana Star Casino
09.2015 - 10.2017
- Responsibilities Include: Exchanging Monetary Instruments for cash
- Making mathematical decisions on winning and losing bet
- Verifying the value amount of monetary instrument being placed on the game
- Following House procedures.
PIT MANAGER
Route 66 Casino
10.2003 - 07.2015
- Responsibilities Include: Supervise Dealers and Supervisors
- Conduct performance evaluations
- Edit and revise procedural manuals as required
- Structure and conduct training of all table games
- Player rating and tracking
- Manage shift changes and pit closings
- Card and dice Impress.
BOX MAN/DEALER
Santa Ana Star Casino
07.1995 - 07.2003
- Responsibilities Include Box Man: Supervise the dice dealers on procedure and game protection
- Keeping the game fill of monetary instruments the shift
- Miking the dice and checking for any irregular dice
- Checking cash to insure that they are not counterfeit bills
- Making sure all payoffs are correct
- Responsibilities including Dealer
- Exchanging cash for Monetary Instruments
- Checking the cards front and back for any unusual marks
- Verifying the value amount of monetary instrument being placed on the game
- Making mathematical decisions on winning and losing bet on Dice, Twenty-One, Roulette, Baccarat and Carnival Games like LIR, Three Card Poker, Pia Gow.
DEALER/BOX MAN
03.1985 - 07.1995
- Responsibilities Include Box Man: Supervise the dice dealers on procedure and game protection
- Keeping the game fill of monetary instruments the shift
- Miking the dice and checking for any irregular dice
- Checking cash to insure that they are not counterfeit bills
- Making sure all payoffs are correct
- Responsibilities including Dealer
- Exchanging cash for Monetary Instruments
- Checking the cards front and back for any unusual marks
- Verifying the value amount of monetary instrument being placed on the game
- Making mathematical decisions on winning and losing bet on Dice, Twenty-One, Roulette, Baccarat and Carnival Games like LIR, Three Card Poker, Pia Gow.
Education
High School Diploma -
CHAPARRAL HIGH
Las Vegas, NV04.1982
Skills
- Professionalism and Ethics
- Staff Training and Development
- Surveillance monitoring
- Guest Relations
- Employee Coaching
- Game Rule Enforcement
- Employee Relations
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Reliability
- Active Listening
- Team building
- Paperwork management
- Rule Enforcement
- Problem-solving aptitude
- Self Motivation
Timeline
Table Games Pit Manager
Route 66
10.2022 - Current
DICE DEALER
Route 66 Casino
09.2017 - 10.2020
DICE DEALER
Santa Ana Star Casino
09.2015 - 10.2017
PIT MANAGER
Route 66 Casino
10.2003 - 07.2015
BOX MAN/DEALER
Santa Ana Star Casino
07.1995 - 07.2003
DEALER/BOX MAN
03.1985 - 07.1995
High School Diploma -
CHAPARRAL HIGH
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