Rocky Ramos
Forney,TX
Summary
Accomplished sales professional with over eight years of experience in optimizing customer experiences and managing inventory. Known for adapting sales strategies based on customer feedback, leading to improved engagement and increased sales performance.
Overview
14
14
years of professional experience
Work History
Sales Associate
Verizon Wireless
Dallas, Texas
12.2017 - Current
- Assisted customers with product selections and service inquiries.
- Explained wireless plans and features to enhance customer understanding.
- Processed sales transactions accurately using point-of-sale systems.
- Resolved customer complaints effectively to ensure satisfaction.
- Collaborated with team members to achieve sales goals consistently.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained store merchandise displays for optimal presentation.
- Adapted sales strategies based on customer feedback to enhance customer engagement.
- Tracked sales performance metrics to uncover trends and optimize sales strategies.
Salesperson
Tucker Roofing Systems
Rowlett, Texas
11.2014 - 12.2017
- Cultivated key customer relationships, contributing to increased sales and customer loyalty.
- Presented roofing solutions to clients, addressing their specific needs and concerns.
- Educated clients on roofing materials and maintenance practices, enabling informed purchasing decisions.
- Negotiated deals while addressing complaints or objections, enhancing customer satisfaction and trust.
- Resolved customer complaints promptly and efficiently.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Conducted thorough inspections of roofs to assess conditions and recommend services.
- Managed inventory levels, ensuring necessary supplies were available for projects.
- Set up meetings with potential clients and listened to their wishes and concerns.
Sales Manager
Sprint
Garland, Texas
12.2011 - 11.2014
- Addressed customer inquiries and resolved issues to boost satisfaction levels.
- Developed sales plans, strategies, and objectives to meet revenue targets.
- Managed daily operations of sales department, supervising staff for optimal performance.
- Established relationships with key clients, enhancing customer loyalty and retention.
- Conducted regular performance reviews to ensure team accountability and growth.
- Trained and mentored new sales representatives on product knowledge and company policies.
- Created and presented monthly reports on sales performance to management.
- Maintained visual merchandising standards to enhance shopping experience.
Education
GED -
Potent High School
Mesquite, TX02-2016
Skills
- Sales strategies
- Customer relationship management
- Product knowledge
- Sales forecasting
- Point-of-sale systems
- Inventory management
- Customer service
Timeline
Sales Associate
Verizon Wireless
12.2017 - Current
Salesperson
Tucker Roofing Systems
11.2014 - 12.2017
Sales Manager
Sprint
12.2011 - 11.2014
GED -
Potent High School