Justine Sedam

• Exhibited excellent people skills during interaction with employees and customers.
• Completed daily paperwork, deposits, and computer entry of sales data as established by management.
• Managed team of 50 associates
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
• Improved staffing during busy periods by creating employee schedules and monitoring call outs

· Escalated issues to appropriate channels as necessary.

· Facilitated weekly status reports, project documentation and client billing.

· Create work orders.

· Follow up on complaints and out of scope work.

· Manage 50 vendors daily with concerns and needs.

· Client communication

• Regional Lead for West Region
• Managed 2 employees
• Conducted weekly meetings with employees

• · Worked on Silver Sneakers project. Providing members with their membership ID numbers
• · Checking eligibility for members and adding new members.
• · Works closely with Health plans.
• · Orders home exercise kits for members

• Philips Lifeline Response Center
• Take Calls in a call center environment, from subscribers who need help, testing mobile help buttons, or accidentally pressed their button.
• Dispatch EMS, and or Responders per requested by subscriber.
• Auto pair the mobile help buttons, and basic trouble shooting.

• Conduct Interviews to gather information over the phone, in an inbound or outbound call center, to make an eligibility determination for Supplemental Nutrition Assistance Program (SNAP), Medical Assistance (AHCCCS Health Insurance), Temporary Assistance to Needy Families (TANF - aka Cash Assistance) and/or Unemployment Insurance (UI) -
• · Educate general public regarding the correct process for submitting appropriate documentation to qualify for public assistance benefits -
• · Review program policies and apply accordingly - Provide accurate and complete documentation to the appropriate eligibility system -
• · Verify Unemployment Insurance benefits with employers - Ensure all information is correctly obtained and captured in the dual computer systems.

• · Division of Employment and Rehabilitation Services Adjudicates pending issues on Unemployment Insurance claims under applicable laws, determines eligibility for Unemployment Insurance, and issues appealable decisions on Unemployment Insurance eligibility.
• · This position is responsible for providing quality customer service to the public while interviewing and gathering pertinent information to complete the benefit determination process Complete more in-depth investigations of the more difficult or complex eligibility issues and in accordance with administrative law, to process and write legal non-monetary determinations of claimants right to receive benefits and/or change ability to employer tax accounts.
• · Extensive telephone interviewing with claimants and/or with employers Explain rules and policies to claimants Provide accurate and complete documentation in in the UI automated system.
• · Working Special Projects.