Rocky Thao
Madison,WI
Summary
Dynamic team leader with a focus on effective communication and collaboration. Proven ability to enhance student engagement and support staff through strong conflict resolution and customer service skills.
Overview
1
1
year of professional experience
Work History
Team Leader
Allied Learning center
Madison, Wisconsin
06.2024 - 08.2024
- Led team meetings to establish actionable goals and strategies that increased student engagement.
- Facilitated communication between staff, students, and parents to strengthen learning experiences and foster collaboration.
- Supported staff in implementing effective teaching techniques and classroom management practices to enhance student outcomes.
- Monitored classroom activities to ensure a positive and productive environment.
- Assisted in developing lesson plans that aligned with curriculum standards.
- Maintained a positive work environment that promoted collaboration between team members.
Cashier
Metro Markets "MANSOURGROUP
Madison, Wisconsin
04.2023 - 08.2023
- Managed cash transactions with accuracy and efficiency at Metro Markets, ensuring customer satisfaction.
- Supported customers with product inquiries and delivered exceptional service, enhancing overall shopping experience.
- Worked with team members to streamline operations during busy periods, improving checkout flow.
- Trained new cashiers on procedures and customer service standards.
- Maintained cleanliness and organization of the checkout area.
- Executed additional tasks based on management requests.
Education
High School Diploma -
Robert M. Lafollette
Madison, WI06-2025
Skills
- Team leadership
- Team motivation
- Collaboration skills
- Conflict resolution
- Effective communication
- Deadline management
- Time management
- Work planning
- Risk management
- Quality improvement
- Customer service
- Team collaboration
Timeline
Team Leader
Allied Learning center
06.2024 - 08.2024
Cashier
Metro Markets "MANSOURGROUP
04.2023 - 08.2023
High School Diploma -
Robert M. Lafollette