Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rocky Ray Friede

Eden Prairie,MN

Summary

Proven leader and individual contributer at Verizon with a track record of surpassing sales targets through hard work, team collaboration, and excellent performance management. Skilled in leading teams and leveraging sales tools to drive business growth. Demonstrates exceptional networking strength and a commitment to customer satisfaction. Results-oriented Client Executive with demonstrated record of achievement in exceeding sales goals. Knowledgeable and determined professional with 18-year history of success in retail and business sales.

Overview

18
18
years of professional experience

Work History

Client Executive-Business Sales

Verizon
04.2023 - Current
  • Presented compelling sales pitches that demonstrated the value of offerings in meeting client objectives successfully.
  • Mentored junior team members, fostering a positive work environment and encouraging professional growth formally mentoring 4 new hires and informally, several more.
  • Optimized sales pipelines by discovering and refining opportunities based on data-driven insights obtained from performance metrics analysis.
  • Identified and pursued new sales leads.
  • Helped customers fall in love with our products and services by leveraging the benefits of our suite of solutions.
  • Coordinated with support partners on packaging solutions or building new ones to meet the customer needs with a customer base of 125 active profiles.
  • Closed ≈10 25-85 net activation sales with custom agreements.
  • Nurtured established connections by averaging over a 100 touch points per day by following up to make sure our customers stay happy and to see how else we can help.
  • Forecasted sales and tracked progress via Sales Force.

Senior Business Account Manager

Verizon
03.2021 - 04.2023
  • Developed and qualified opportunities in specific territory using cold-calling, partner-selling, lead-generation campaigns, and modern social selling techniques to drive additional sales opportunities.
  • Exceeded sales targets by securing new business and generating incremental revenue leading to an EOY Elite Level performance in 2022.
  • Retained, managed and grew the existing customer base.
  • Leveraged innovative business solutions to educate and engage customers.
  • Established rapport with key stakeholders.
  • Presented and created multi-product solution opportunities.
  • Mentored junior team members, fostering a positive work environment and encouraging professional growth formally mentoring 4 new hires and informally, several more.
  • Tracked and reported progress using sales force automation tools and internal reporting.

General Manager

Verizon
06.2012 - 03.2021
  • Built, developed and coached a high-performing sales team which led to no less then 7 cross channel promotions of direct reports.
  • Achieved sales, retention, quality, and service goals by offering continuous training and support to teams of up to 70 direct reports.
  • Developed sales strategies to effectively showcase products and services.
  • Developed and implemented various sales tools and initiatives.
  • Ensured optimal performance by skillfully managing retail inventory compliance.
  • Responsible for forecasting, analyzing, and generating sales reports as part of daily business operations.
  • Analyzed staffing needs and made hiring, promotion, and disciplinary decisions.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction earning a 100% Leadership NPS.

Assistant Mgr-Retail Sales

Verizon
04.2008 - 05.2012
  • Exceeded assigned quotas and successfully managed churn, driving team performance.
  • Assessed performance of individuals and teams, implementing development plans to bridge competency gaps
  • Developed, trained, motivated, and coached sales team to achieve exceptional performance.
  • Managed cash and inventory levels while monitoring daily sales results and activities to meet sales, retention, and compliance objectives.
  • Provided timely and empathetic resolutions for escalated customer concerns.
  • Maintained knowledge of promotional elements in the company and market.
  • Stay updated on wireless products, services, industry, and competitive trends and share insights with team members.

Rep-Retail Sales

Verizon
10.2006 - 04.2008
  • Consistently surpassed targets for net activations, service revenue, and hardware revenue resulting in achieving Winner Circle status in 2007
  • Showcased proficiency in equipment functions and network capability.
  • Maintained and expanded customer base while effectively managing churn.
  • Maintained accuracy in processing customer transactions, conducting audits and reconciling daily cash receipts.
  • Demonstrated expertise in all aspects of store functions leading to a promotion to leadership in 2008.
  • Maintained up-to-date knowledge on wireless products, services, industry and competitive trends.

Education

Bachelor of Arts - Psychology

University of St. Thomas
Saint Paul, MN
12.2005

Skills

  • Performance Management
  • Employee Retention
  • Sales proficiency
  • Service Level Agreements
  • Self Motivation
  • Sales processes
  • Sales Tracking
  • Relationship Management
  • Staff Management
  • Problem-solving abilities
  • Sales Team Leadership
  • Coaching and Mentoring

Accomplishments

    119% Net add attainment, 123% Sale dollar attainment, and 103% Power gross adds as a CE 2023-current

    Heart and Hustle Award 2022

    Leaderboard Elite Status 2022

    #InItTogetherAward - Recognized at territory level for performance during WFH assignment with 22/22 promoters 2021

    Race To The Finish Winner - Top performing store in Minnesota/Iowa Territory for 4th Quarter 2020

    President's Cabinet 2019

    Shining Star Award 2019 - Recognized at GM Summit: Rocky sets the bar high & has the passion to win. Rocky's team is leading the territory in YTD SMB.

    YTD #1 Location on PN Leaderboard for 1st half of the year 2019

    Leading with Purpose Training - Selected and completed training 2019

    Winner's Circle 2007,2018, 2019

    Leading with Purpose Training - Selected and completed training as Band 6 Employee with high potential to achieve Band 5 at HQ

    Verizon Hall of Fame - Virginia Leadership training 2018

    100% Leadership NPS - 100% NPS from direct reports (18) 2018

    True North Q4 - Top location on Leaderboard in Plains North 2017

    Complete Package Award - Top Performing Location in North Central 2017

    #1 Store on Leaderboard for Q4 2016

Timeline

Client Executive-Business Sales

Verizon
04.2023 - Current

Senior Business Account Manager

Verizon
03.2021 - 04.2023

General Manager

Verizon
06.2012 - 03.2021

Assistant Mgr-Retail Sales

Verizon
04.2008 - 05.2012

Rep-Retail Sales

Verizon
10.2006 - 04.2008

Bachelor of Arts - Psychology

University of St. Thomas

Similar Profiles

CREATE PROFILE
Rocky Ray Friede