BRITTANY DUNMARS
Chicago,IL
Summary
Client-focused professional with extensive experience in account management, customer relations, and team leadership. Proven ability to manage client portfolios, resolve complex issues, and drive customer satisfaction and retention. Skilled in communication, problem-solving, and building long-term client relationships.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Client Executive
Verizon Wireless
01.2023 - Current
- - Manage and grow a portfolio of client accounts by serving as the primary point of contact
- - Build strong client relationships through proactive communication and needs assessment
- - Identify opportunities to improve client satisfaction, retention, and overall service value
- - Collaborate with internal teams to deliver solutions aligned with client goals
- - Resolve escalated client concerns with professionalism and efficiency
- - Analyze account performance and recommend strategic improvements
Customer Service Representative
Verizon
2021 - 01.2023
- - Delivered high-quality customer support across billing, technical, and service inquiries
- - Resolved complex issues while maintaining strong customer satisfaction metrics
- - Educated customers on products, plans, and promotions to drive retention and upselling
- - Documented interactions accurately within CRM systems
- - Consistently met or exceeded performance and quality standards
Assistant Front Store Manager
Walmart
01.2019 - 01.2021
- - Oversaw daily store operations including scheduling, cash handling, and performance management
- - Coached and developed associates to improve productivity and customer service
- - Maintained store standards through merchandising, inventory control, and compliance
- - Assisted with hiring, training, and employee engagement initiatives
Academy Training Facilitator
Walmart
03.2017 - 08.2019
- Facilitated training sessions for associates, enhancing product knowledge and operational efficiency.
- Developed and implemented training materials aligned with corporate standards and employee needs.
- Assessed training effectiveness through feedback and performance metrics, improving future programs.
- Mentored new facilitators, fostering a collaborative learning environment within the academy team.
- Leveraged technology platforms to deliver engaging virtual training experiences for remote associates.
- Collaborated with management to identify skill gaps and tailor training programs accordingly.
Education
Associate of Arts - Sociology
Joliet Junior College
Joliet, IL05.2009
High School Diploma -
Joliet West High School
Joliet, IL05.2007
Skills
- Client Relationship Management
- Account Strategy & Retention
- Outstanding Communication
- Conflict Resolution
- Training & Development
- Leadership
- Policy & Program Implementation
- Performance Management
Certification
- Licensed Illinois BASSET Instructor (2019)
- HIPAA Trained (2019, 2020)
Timeline
Client Executive
Verizon Wireless
01.2023 - Current
Assistant Front Store Manager
Walmart
01.2019 - 01.2021
Academy Training Facilitator
Walmart
03.2017 - 08.2019
Customer Service Representative
Verizon
2021 - 01.2023
Associate of Arts - Sociology
Joliet Junior College
High School Diploma -
Joliet West High School