Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rocío Camacho

Dallas

Summary

Dynamic Shop Manager at Texas Body Works with a proven track record in enhancing customer satisfaction and driving sales through exceptional service and effective inventory management. Skilled in employee motivation and team leadership, I foster a positive work environment while ensuring adherence to health and safety protocols, resulting in improved operational efficiency.

Overview

9
9
years of professional experience

Work History

Shop Manager

Texas Body Works
10.2022 - 04.2025
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.

Assistant Manager

XL Parts
10.2019 - 10.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Assistant Manager

AutoZone
09.2016 - 10.2022
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Education

Thomas Jefferson High School
Dallas, TX

Skills

  • Customer service
  • Employee management
  • Health and safety
  • Invoicing
  • Employee motivation
  • Customer engagement
  • Store operations
  • Team leadership
  • Decision-making
  • Effective leader
  • Quality assurance
  • Customer relations

Timeline

Shop Manager

Texas Body Works
10.2022 - 04.2025

Assistant Manager

XL Parts
10.2019 - 10.2022

Assistant Manager

AutoZone
09.2016 - 10.2022

Thomas Jefferson High School

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