Rocquel Conorquie
Lee's Summit,MO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Personal Banker
UMB Bank
Grandview , MO
2022.10 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Quartermaster
Navy
San Diego , California
2016.11 - 2020.11
- Aided in navigation and operating ship controls.
- Checked and replenished inventory to maintain optimal operations.
- Plotted and corrected charts and publications.
- Managed bridge watch duties to look for different types of threats and adverse conditions.
- Updated logs, coordinated documents and wrote detailed reports.
- Assisted in boatman overboard recovery using flag signals and lighting equipment, remaining calm and composed at all times.
Assistant Manager
Wingstop
Kansas City , Missouri
2014.08 - 2016.11
- Trained team members in successful strategies to meet operational and sales targets.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Assisted Manager in interview process of prospective employees and provided feedback.
Internship Student
Security Bank Of Kansas City
Kansas City , Kansas
2014.08 - 2015.08
- Communicated effectively with management and instructors and openly accepted critiques and suggestions for areas of improvement.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Reported back to instructor and management to receive day-to-day tasks and responsibilities.
Summer Administrative Intern
City Hall Water Works
Kansas City , Missouri
2014.06 - 2014.08
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Teacher Assistant
St. Mark's Development Child Center
Kansas City , Missouri
2012.09 - 2014.06
- Supported student learning objectives through personalized and small group assistance.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Organized classroom materials to help teachers prepare for daily instruction and activities.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ 2021.03 - Current
High School Diploma -
Cristo Rey Kansas City High School
Kansas City, Missouri05.2016
Skills
- Training Personnel
- Microsoft Office
- Delegating work
- Spreadsheet management
- Scheduling
- Office Supply Ordering
- Data Entry
- Administrative Support
- Employee timesheet processing
- Adverse Reaction Reporting
- Leadership communications
- Meeting minutes
- Filing
- Sorting
- Attendance record management
- Managing file systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Personal Banker
UMB Bank
2022.10 - Current
Bachelor of Science - Healthcare Administration
University of Phoenix
2021.03 - Current
Quartermaster
Navy
2016.11 - 2020.11
Assistant Manager
Wingstop
2014.08 - 2016.11
Internship Student
Security Bank Of Kansas City
2014.08 - 2015.08
Summer Administrative Intern
City Hall Water Works
2014.06 - 2014.08
Teacher Assistant
St. Mark's Development Child Center
2012.09 - 2014.06
High School Diploma -
Cristo Rey Kansas City High School
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