Seasoned Annalist possessing outstanding source cultivation and maintenance skills. Professional research for education and leads to identify breaking news stories for audiences. Can explain and grasp Technology and data for team and projects. Confident and resourceful person with high creativity levels of sports IQ terminology and history.
Hi, I’m
Rodney Sawyer
Los Angeles,CA
Summary
Overview
9
years of professional experience
Work History
Got Game Basketball
Sports Trainer
01.2015 - Current
Job overview
- Educated athletes on importance of proper nutrition, rest and hydration.
- Created and implemented strength and conditioning programs for athletes.
- Followed players and referee calls to keep score correct throughout games and operated electronic scoreboard to show latest numbers.
- Collected and distributed information between coaches involved in current games to maintain fair gameplay and identify any conflicts.
- Offered constructive feedback to clients to help reach goals.
- Facilitated group coaching sessions and provided individual coaching support.
- Created and implemented innovative strategies to engage clients in coaching journey.
- Assisted clients in setting and achieving personal and professional goals.
Small Village
Customer Service Supervisor
09.2019 - 05.2023
Job overview
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues. Tracking data for growth
- Created, prepared, and delivered reports to various departments.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Southbay Workforce
Concierge
03.2018 - 06.2020
Job overview
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality experiences.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Managed front office operations of busy executive office space, delivering 5-star service.
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
Leuzinger High School
Basketball Coach
08.2016 - 05.2017
Job overview
- Acted as positive role model for team participants and in community.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Promoted good sportsmanship with competing teams on- and off-field.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
- Submitted purchase requests for new supplies, uniforms and equipment.
- Worked with boosters to obtain full funding and support for program.
- Traveled across region to observe junior athletes and identify potential team recruits.
Education
Santa Monica CollegeSanta Monica, CA
No Degree from Welding Engineering
University Overview
Security Systems Training Las Vegas, NV
Security Design , Installation , Tracking from Security System Technology
03.2006
University Overview
Westchester High SchoolLos Angeles, CA
from Mechanical Engineering
06.1998
University Overview
Skills
- Client Correspondence
- Business Operations
- Performance Improvement
- Annual Evaluations
- Data Verification
- Office Organization
- Operational Improvements
- Billing Systems
- Time Management
- Complex Problem-Solving
- Player Evaluation
- Observational Skills
- Social Perceptiveness
- College Athletics
- Special Events
- Manage Budgets
- Media Relations
- Scheduling Software
- Task Management
- Database Software
- Microsoft Word
- Microsoft PowerPoint
- Sports Fundamentals
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Supervisor
Small Village
09.2019 - 05.2023
Concierge
Southbay Workforce
03.2018 - 06.2020
Basketball Coach
Leuzinger High School
08.2016 - 05.2017
Sports Trainer
Got Game Basketball
01.2015 - Current
Santa Monica College
No Degree from Welding Engineering
Security Systems Training
Security Design , Installation , Tracking from Security System Technology
Westchester High School
from Mechanical Engineering
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