Summary
Overview
Work History
Education
Skills
Timeline
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Jerard Ward

Baltimore,MD

Summary

Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.

Overview

8
8
years of professional experience

Work History

Delivery Driver

LKQ
11.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Warehouse Lead

Used Cardboard Boxes Inc.
10.2020 - 11.2022
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Oversaw daily operations and shipping and handling processes.
  • Supervised warehouse operations by managing employees during shifts.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
  • Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.
  • Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
  • Assisted in the recruitment and onboarding of new warehouse employees, ensuring they were well-equipped with the necessary skills and knowledge to perform their roles effectively.
  • Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols.
  • Acted as liaison between company departments and warehouse teams.
  • Monitored performance and safety practices of Number-person warehouse staff.
  • Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.
  • Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.

Reach Truck Operator

Saval Foods
08.2017 - 10.2020
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Assisted with training new employees on reach truck operation and best practices in warehouse settings.
  • Participated in regular safety meetings, staying up-to-date on best practices for reach truck operation.
  • Provided support during peak times, willingly working overtime hours when necessary to meet customer demands.
  • Improved warehouse efficiency by accurately operating reach trucks for order picking and pallet storage.
  • Ensured proper weight distribution on pallets, avoiding potential safety hazards during transport or storage.

Education

High School Diploma - Business Administration And Management

Wallbrook High
Baltimore, MD
06.2002

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Dependable and reliable
  • Time management skills
  • Loading and unloading
  • GPS navigation
  • Heavy lifting
  • Order picking and processing
  • GPS operation
  • Delivery scheduling
  • Stocking and inventory
  • Forklift operation
  • Shipping and packaging
  • Cargo handling
  • Route planning
  • Quality assurance
  • Safe driver training
  • Vehicle inspection
  • Delivery recordkeeping
  • Commercial driving
  • Client relationship management
  • Order verification
  • Equipment operation
  • Inventory management
  • DOT compliance
  • Payment collection
  • Materials transport
  • Equipment monitoring
  • Lifts up to number pounds
  • Auto delivery
  • Freight expertise
  • Clear communication
  • Customer interaction
  • Physical stamina
  • Local routes
  • Load management
  • Pallet jack and hand truck operation
  • Exceptional written and verbal communication skills
  • Local delivery
  • Cash transaction handling
  • Delivery logging
  • Load securing
  • Package scanning

Timeline

Delivery Driver

LKQ
11.2022 - Current

Warehouse Lead

Used Cardboard Boxes Inc.
10.2020 - 11.2022

Reach Truck Operator

Saval Foods
08.2017 - 10.2020

High School Diploma - Business Administration And Management

Wallbrook High

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Jerard Ward