Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rodale Jenkins

Customer Relations Specialist
Kankakee,Illinois

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Multi-talented Production Manager experienced in diverse industrial environments. Profit-motivated collaborator with ingenuity in troubleshooting complex productivity obstacles. Creative leader with motivational supervisory methods.

Overview

9
9
years of professional experience

Work History

Production Lead Manager

Rise Baking Company
Manteno
01.2024 - Current
  • Optimized workflow through effective resource allocation and scheduling adjustments.
  • Collaborated with management and engineering teams to develop and implement innovative strategies for maximizing production efficiency without compromising quality standards.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Managed inventory levels effectively to ensure availability of raw materials and minimize stock discrepancies.
  • Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.

Sales Manager

Comcast (Xfinity)
Bourbonnais
07.2022 - 12.2023
  • Communicated product quality and market comparisons by creating sales presentations.
  • Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Managed accounts to retain existing relationships and grow share of business.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Implemented systems and procedures to increase sales.
  • Facilitated business by implementing practical networking techniques.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Established and cultivated solid business relationships with new or existing customers.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Built relationships with customers and community to establish long-term business growth.
  • Applied effective time management techniques to meet tight deadlines.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Developed strong communication and organizational skills through working on group projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Provided professional services and support in a dynamic work environment.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Mental Health Tech II (Supervisor/ Group Leader)

Shapiro Developmental Center
Kankakee
11.2018 - 05.2022
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Communicated with clients to assess mental health needs and develop individualized treatment plans.
  • Collaborated closely with mental health professionals with treatment plan implementation.
  • Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
  • Maintained patient records, documenting changes in patient condition.
  • Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
  • Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
  • Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
  • Treated clients and families with respect and dignity.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Administered medications to relieve symptoms and monitor effects on clients.
  • Assisted in development of therapeutic activities for patients.
  • Enhanced staff training by sharing knowledge of best practices in mental health care through workshops and presentations.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Assisted with medication administration and counting and pouring medications.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
  • Conducted thorough assessments upon patient admission, gathering essential background information for accurate diagnosis and effective treatment planning.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Participated in patient education, helping to reinforce concepts and treatment plans.
  • Administered patient medications and tracked dosages.
  • Coordinated discharge planning efforts between patients, family members, and community support services to ensure a smooth transition.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Counseled and mentored clients on substance use and life choices.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Developed individualized treatment plans for patients in collaboration with mental health professionals.
  • Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Organized recreational activities to assist in patient recovery.
  • Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
  • Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Provided therapeutic activities to assist with patient development.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
  • Assessed patient progress and reported changes to supervising physician.
  • Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
  • Leveraged professional expertise in behavioral management techniques to minimize disruptions within the therapeutic environment.
  • Charted on each patient daily.
  • Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Improved patient well-being by providing compassionate care and support during their mental health journey.
  • Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
  • Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Skilled at working independently and collaboratively in a team environment.
  • Provided professional services and support in a dynamic work environment.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Delivered services to customer locations within specific timeframes.
  • Excellent communication skills, both verbal and written.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Assistant Manager

Dominos
Kankakee
11.2015 - 01.2018


  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Developed strategy to increase sales and drive profits.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Monitored security to protect employees, customers and property.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Launched quality assurance practices for each phase of development
  • Developed detailed plans based on broad guidance and direction.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Applied effective time management techniques to meet tight deadlines.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Developed strong communication and organizational skills through working on group projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Passionate about learning and committed to continual improvement.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked effectively in fast-paced environments.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Verified accuracy of all deliveries against order forms.
  • Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Mitigated potential risks associated with hazardous materials transport through strict adherence to established safety protocols and guidelines.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Inspected load security and checked for damages.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Kept detailed records of deliveries and money received from customers.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
  • Expanded professional knowledge base by attending industry workshops, conferences, or webinars related to transportation trends, safety, and best practices.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
  • Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Fostered positive working relationships with regular customers.
  • Worked well in a team setting, providing support and guidance.
  • Delivered services to customer locations within specific timeframes.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Provided professional services and support in a dynamic work environment.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Gained strong leadership skills by managing projects from start to finish.
  • Paid attention to detail while completing assignments.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Education

High School Diploma - Science, Eng, Math, Spanish, Phys Ed Leadership

Bradley- Bourbonnais Community High School
Bradley, Illinois
05.2014

Computer Technician/ Networking Professional - Computer Science And Programming

Kankakee Area Career Center
Bourbonnais, Illinois

Auto-CAD, Construction, Computer Processing, Math

Kankakee Community College
Kankakee, Illinois
05.2015

OSHA Forklift Safety Certificate - Forklift Operator

National Forklift Foundation
12.2023

Skills

Forklift Operatorundefined

Accomplishments

  • Testout PC Professional Certificate 2013
  • Testout Network Professional Certificate 2014
  • National Career Readiness Certificate 2014
  • ANSI Food Safety Certificate 2016-2019
  • BLS Certification 2018 (w/ annual refresher) - 2022
  • Mental Health Technician I Certificate 2019
  • Mental Health Technician II Certificate 2020
  • OSHA Forklift Certification 2023

Timeline

Production Lead Manager

Rise Baking Company
01.2024 - Current

Sales Manager

Comcast (Xfinity)
07.2022 - 12.2023

Mental Health Tech II (Supervisor/ Group Leader)

Shapiro Developmental Center
11.2018 - 05.2022

Assistant Manager

Dominos
11.2015 - 01.2018

High School Diploma - Science, Eng, Math, Spanish, Phys Ed Leadership

Bradley- Bourbonnais Community High School

Computer Technician/ Networking Professional - Computer Science And Programming

Kankakee Area Career Center

Auto-CAD, Construction, Computer Processing, Math

Kankakee Community College

OSHA Forklift Safety Certificate - Forklift Operator

National Forklift Foundation

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Rodale JenkinsCustomer Relations Specialist