Rodamen Arreola
Fremont,CA
Summary
Dedicated professional with a strong background in team leadership and workplace safety. Known for implementing process improvements that boost guest satisfaction and for mentoring staff to uphold high operational standards.
Overview
7
7
years of professional experience
Work History
Shift Leader
KidTopia Indoor Play Center
Fremont, CA
09.2019 - Current
- Supervised daily operations, ensuring safety and adherence to policies within play areas.
- Trained and mentored multiple staff on customer service best practices and operational procedures.
- Implemented process improvements that enhanced guest experience and increased satisfaction levels.
- Collaborated with 3 other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed drinks and supply inventory levels to prevent stock shortages, ordering supplies as needed.
- Managed emails and calls throughout the day, ensuring data integrity and compliance with company terms and conditions.
Shift Leader
Auntie Anne's Pretzels
Newark, CA
02.2019 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Demonstrated exceptional multitasking abilities by overseeing 5 cooking stations simultaneously while maintaining quality control standards.
- Supervised daily operations, ensuring safety and adherence to policies within play areas.
- Implemented inventory management practices, reducing food waste and improving cost control.
Education
Bachelor of Science - Business Management
California State University, East Bay
Hayward, CA05-2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- POS system operation
- Problem-solving
- Strong verbal and written communication
- Customer service management
- Workplace safety
Languages
English
Native or Bilingual
Ilocano
Native or Bilingual
Timeline
Shift Leader
KidTopia Indoor Play Center
09.2019 - Current
Shift Leader
Auntie Anne's Pretzels
02.2019 - 03.2020
Bachelor of Science - Business Management
California State University, East Bay