Rodas Emnetu
Las Vegas
Summary
Motivated team player with10 plus years of customer service experience and related skills in the hospitality industry. These combined skills include communication, organization, critical thinking, and leadership. I am seeking a position where I can thrive and continue to enhance my expertise in customer relations while giving my best to my employer.
Overview
10
10
years of professional experience
Work History
Engineering Dispatcher
The Strat
10.2023 - 08.2024
- Provided prompt, courteous and accurate service
- Maintained integrity of the guests relationships by notifying supervisor of any suspicious or unusual activity
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Server, Hostess
Candelabra
06.2021 - 07.2023
- Provided high level customer care through de-escalation techniques and taking leadership
- Supervised and coordinated dining activities
- Directed staff meetings where we highlighted best practices for fast and courteous customer service
- Communicated with kitchen staff, management, and serving staff to ensure dining details were handled
- Addressed and resolved guest concerns promptly
Dealer
SouthPoint
07.2018 - 09.2020
- Maintained fast, smooth game pace by efficiently handling chips, money, and cards.
- Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
- Assisted in the training of new dealers, sharing expertise on game rules and procedures for an efficient onboarding process.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
Hostess
SouthPoint
11.2014 - 06.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School - undefined
Palo Verde High School
Professional Training School - undefined
Let's Make a Dealer Professional Training School
Skills
- G-Suite – Docs, Drive, Sheets
- Microsoft Office – Word, Excel, Power Point
- Customer Service
- Serving
- Cash handling
Languages
English
Tigrinya
Amharic
Timeline
Engineering Dispatcher
The Strat
10.2023 - 08.2024
Server, Hostess
Candelabra
06.2021 - 07.2023
Dealer
SouthPoint
07.2018 - 09.2020
Hostess
SouthPoint
11.2014 - 06.2017
High School - undefined
Palo Verde High School
Professional Training School - undefined
Let's Make a Dealer Professional Training School
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