Rodasia Pearson
Montgomery,AL
Summary
With a strong background in child development and care management, this candidate has successfully enhanced social and emotional skills at Mary Little Lamb Daycare. By utilizing patience, empathy, and a comprehensive understanding of health and safety regulations, they have made significant improvements to the daycare's environment and increased customer satisfaction. Their expertise in curriculum planning and group leadership has consistently yielded positive behavioral outcomes and fostered increased customer loyalty.
Overview
4
4
years of professional experience
Work History
Daycare Worker
Mary Little Lamb
03.2024 - Current
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Encouraged children to develop healthy social and emotional skills.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Monitored entrances and exits to maintain safety and organized environments.
- Taught children to organize toys, wash hands, and share by leading by example.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Read stories, sang songs and facilitated creative play.
Customer Service Representative
Foundever
04.2023 - 08.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Cashier
McDonald's
06.2022 - 02.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Operated cash register to record transactions accurately and efficiently.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Customer Service Cashier
Chick-fil-A
01.2021 - 04.2022
- Counted money in drawers at beginning and end of each shift.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
High School Diploma -
Carver Senior High
Montgomery, AL05-2024
Skills
- Patience and Empathy
- Infant Care
- Cleaning and sanitizing
- Health and Safety Regulations
- Social Development
- Age-Appropriate Activities
- Curriculum Planning
Health and safety
Child Development
Care management
Group leadership
Housekeeping abilities
Languages
English
Full Professional
Timeline
Daycare Worker
Mary Little Lamb
03.2024 - Current
Customer Service Representative
Foundever
04.2023 - 08.2024
Customer Service Cashier
McDonald's
06.2022 - 02.2024
Customer Service Cashier
Chick-fil-A
01.2021 - 04.2022
High School Diploma -
Carver Senior High
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