Summary
Overview
Work History
Education
Skills
Websites
Other Studies
Timeline
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Rodd Zimmerle

Fairfax,VA

Summary

Lead sr data center, break/fix field, and desk-side support of hardware, software, network, and storage in enterprise / cloud environments. Skilled in industrial maintenance technology, with strong team mentality and demonstrated path at keeping day-to-day operations and concurrent projects on task. Cisco Technician and Netapp ASE 2. Versed as AWS Cloud Practitioner and Vmware and Azure Administration. Foster positive relationships with clients, providing innovative solutions to unmet needs and leading the way to new contracts and proposals. Facilitate new employee training and ongoing staff professional development, mentoring and coaching teams on problem solving, root cause analysis, and adaptability to unsuspected changes in production plans.

Operations professional with strong expertise in optimizing processes and ensuring efficient workflow. Skilled in system analysis, troubleshooting, and implementing solutions to enhance productivity. Known for fostering team collaboration and adapting to changing needs. Reliable and results-driven with focus on operational excellence and continuous improvement.

Overview

21
21
years of professional experience

Work History

SR IT DataCenter Operations Engineer lll

K&L Gates
01.2024 - 07.2024
  • I managed all Planning and Deployment and Maintenance of Global DataCenters and Global Branch Office Low Voltage and UPS-PDU managed devises
  • I performed Critical Facilities management and monitoring through Excostruxture Data Center Expert and Solarwinds
  • I performed all hardware, firmware, software upgrades and maintenance, all logistics and shipping globally.
  • I also managed install and upgrade projects full life cycle
  • DCIM monitoring of all critical systems and alert systems as well as scheduling of Hands on support and vendor access
  • Handling of planned and unplanned maintenance, documentation and inventory audits
  • Configuration and troubleshooting with IDRAC, IPMI, BMC, ILO, etc.
  • Writing Visio rack elevations and cabling diagrams for projects, Training documentation and procedure documents
  • Azure cloud administration and Network administration
  • Installed and performed break/fix for all data center and back office equipment
  • Enhanced system performance with regular maintenance, updates, and optimization of hardware and software components.
  • Completed walk-downs and on-site inspections during equipment installations and change management phases.
  • Led the migration of legacy systems to modern platforms, ensuring minimal disruption to business operations during the transition process.
  • Provided technical assistance during operational changes via both on-site support and remotely.
  • Managed relationships with external vendors and contractors, ensuring timely delivery of services while maintaining quality standards expected by the organization.

Data Center Engineer lll

Verisign
03.2020 - 11.2023
  • I support multiple data centers, parts replacements, break/fix, monitoring, cabling, Fiber, stack build out, install and decom and configuration, ticketing, systems, asset-management, project-coordination and structured cabling
  • I create training documentation for new hires
  • I provide hardware and network support, DCIM monitoring, training
  • Configuration and troubleshooting with IDRAC, IPMI, BMC, ILO, etc.
  • I cross-function with critical facilities monitoring electric low voltage systems, UPS, chiller pump and valve maintenance
  • I work 12 hr night shift independently
  • I work independently and collaboratively with a team to troubleshoot complex issues
  • I coordinate vendor support and Security Access
  • Collaborated with cross-functional teams to develop efficient solutions for complex data center challenges.
  • Implemented rigorous testing procedures to validate system functionality and stability after upgrades or modifications.
  • Developed comprehensive documentation to support knowledge sharing among team members and facilitate future troubleshooting efforts.
  • Evaluated emerging technologies for potential integration into existing infrastructure enhancing overall system performance.
  • Streamlined processes for hardware installations, upgrades, and decommissioning to minimize service disruptions.
  • Maintained a high level of availability for mission-critical applications through proactive monitoring of system health indicators.

Lead Data Center Operations Management

IBM
01.2017 - 01.2019


  • I oversaw day-to-day operations of approximately 20 global data centers, including hardware / software installations, troubleshooting, break/fix, structured cabling, capacity planning, and remote operations related to storage, network, and platform support
  • Managed client user tickets and escalations, as well as customer satisfaction metrics tracking
  • I monitored ups, electrical, and fire systems, maintenance on chiller pumps and systems
  • Installed and configured devices, performed break/fix, decom and troubleshooting, and asset tracking, ensuring maximum functionality
  • Estimated power requirements, allowing provision of capacity needed in cabling, patching, and network switching; checked power redundancy and circuit ids for risk when data center maintenance was scheduled
  • Documented and reported status to project teams and client stakeholders, directing risk management protocols that assured milestones were successfully met without complications
  • Coordinated contract resources for remote hardware installation and execution, confirming accurate resource allocation for each project
  • Monitored remote equipment and parts availability (system boards, network cards, etc), partnering with global teams on resolution of shipment delays due to border and customs challenges
  • Led scheduling for vendor badge and security, avoiding complications and interruption to project schedules
  • Managed CLI configuration checking and provisioning for network issues, as well as oversight of cabling and patching issues, minimizing or eliminating service interruptions
  • Facilitated cooling and capacity planning, ensuring maximum rack and floor space
  • Headed collaboration with all manufacturers on routing and switching work, aligning tasks with corporate infrastructure goals
  • Configuration and troubleshooting with IDRAC, IPMI, BMC, ILO, etc.

LEAD Systems Services Engineer

IBM
01.2004 - 01.2017
  • I led field engineering in servicing and break/fix contracts ,SLA's , for hundreds of companies while managing team of 18 - 25 break/fix technicians
  • I coordinated resources for IMAC installs and configuration and projects as well as customer equipment COLO facility moves
  • I carried full schedule of hardware break / fix projects while managing service level agreements (SLAs) and core metrics; directed high-volume, high availability solutions for IBM X and P-I series, storage, IDataPlex clustering, hybrid cloud solutions, HP, Dell, Cisco, and NetApp
  • I scheduled education for local and remote classes, ensuring staff provided optimal service to clients
  • I facilitated RCA and customer satisfaction cases by being involved in investigation and solutions of each and ensuring achievement of optimal outcomes for customers
  • I served as Onsite Project Technical Lead at HCA Hospitals, servicing multi-vendor hardware and software solutions with 100% customer satisfaction core metrics
  • I mobilized 10 - 30 3rd-party technicians on systems refresh for multiple hospitals, establishing processes and overseeing fulfillment of project scope; fostered successful relationship with corporate and clients

Education

Industrial Maintenance Technology -

Wharton Junior College
Wharton, TX

Microsoft Office Professional -

Austin Community College
Austin, TX

MCSE Network Administration - Network Engineer

Computer Learning Center
Fort Worth, TX

High School -

Bay City High School

Skills

  • Data Center Operations
  • Break/fix
  • Structured Cabling
  • Lead IT
  • AI Fundamentals
  • Asset Management
  • Service Now
  • Monitoring Tools
  • Fiber and Optics
  • Hybrid Cloud and VM
  • Vendor Management

Other Studies

  • Education, Certifications, and Professional Development
  • AI Infrastructure and Operations Fundamentals (Nvidia) 2024
  • Azure Cloud Administration 2022
  • AWS Cloud Practitioner, 2021
  • VmWare Vsphere , ESXI VCenter administration 2021
  • Cisco Unified Computing Technician, 2015
  • CCT (Cisco Certified Technician), 2012 / 2015
  • Lenovo, Dell, Laptop Technician, 2013
  • San / NAS PD and Basic Administration, 2011
  • Project Management Basics / Tools, 2010
  • Servicing Multi-Vendor LAN-WAN Switches and Routers, 2008
  • High-Performance Clusters Technology, 2008
  • IBM Low-High End xSeries, iSeries, and pSeries Server Technology, 2007
  • NETAPP ASE 2 HW and Service Engineer Certification, 2007


Timeline

SR IT DataCenter Operations Engineer lll

K&L Gates
01.2024 - 07.2024

Data Center Engineer lll

Verisign
03.2020 - 11.2023

Lead Data Center Operations Management

IBM
01.2017 - 01.2019

LEAD Systems Services Engineer

IBM
01.2004 - 01.2017

Microsoft Office Professional -

Austin Community College

Industrial Maintenance Technology -

Wharton Junior College

MCSE Network Administration - Network Engineer

Computer Learning Center

High School -

Bay City High School

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Rodd Zimmerle