Dedicated professional with strong customer service skills and a proven track record in enhancing member engagement. Experienced in health and safety compliance, team motivation, and problem-solving.
Overview
2
2
years of professional experience
Work History
Assistant Club Manager
Houston Fitness Partners
Houston, TX
01.2025 - Current
Assisted in daily operations and member services to enhance customer satisfaction.
Coordinated scheduling and staffing to ensure optimal club functionality.
Managed inventory levels and equipment maintenance for efficient club operations.
Implemented promotional events, increasing member engagement and retention efforts.
Provided training and support to new staff members on operational procedures.
Monitored compliance with club policies and safety standards to uphold facility integrity.
Member Service Representative
Houston Fitness Partners
Houston, TX
02.2024 - 01.2025
Assisted members with account inquiries and service requests, ensuring a positive experience.
Processed membership applications and renewals, maintaining accurate records.
Educated members on facility policies and procedures, promoting compliance and safety.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.