Roddrick Charles
Houston
Summary
Dedicated professional with strong customer service skills and a proven track record in enhancing member engagement. Experienced in health and safety compliance, team motivation, and problem-solving.
Overview
2
2
years of professional experience
Work History
Assistant Club Manager
Houston Fitness Partners
Houston, TX
01.2025 - Current
- Assisted in daily operations and member services to enhance customer satisfaction.
- Coordinated scheduling and staffing to ensure optimal club functionality.
- Managed inventory levels and equipment maintenance for efficient club operations.
- Implemented promotional events, increasing member engagement and retention efforts.
- Provided training and support to new staff members on operational procedures.
- Monitored compliance with club policies and safety standards to uphold facility integrity.
Member Service Representative
Houston Fitness Partners
Houston, TX
02.2024 - 01.2025
- Assisted members with account inquiries and service requests, ensuring a positive experience.
- Processed membership applications and renewals, maintaining accurate records.
- Educated members on facility policies and procedures, promoting compliance and safety.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Education
High School Diploma -
Cypress Ridge Highschool
Houston, TX05-2021
Skills
- Health and safety compliance
- Scheduling proficiency
- Sales management
- Facility maintenance
- Team motivation
- Decision-making capacity
- Customer service leadership
- Customer service
- Teamwork and collaboration
- Problem-solving
Languages
English
Full Professional
Timeline
Assistant Club Manager
Houston Fitness Partners
01.2025 - Current
Member Service Representative
Houston Fitness Partners
02.2024 - 01.2025
High School Diploma -
Cypress Ridge Highschool