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Rodemir Jimenez
Tucson,AZ
Summary
Detail-oriented professional with extensive experience in technical support and quality assurance. Committed to driving customer satisfaction through exceptional service delivery.
Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Accomplished professional with strong skills in data analysis and project management. Known for implementing effective strategies that enhance service quality and operational efficiency, ready to leverage expertise to drive measurable improvements.
Overview
1
1
Certificate
19
19
years of professional experience
Work History
Technical Service Consultant
NAPCO National (Consumer Div. - Tissue Paper Conv)
02.2026 - Current
- Collaborated with cross-functional teams to enhance customer service strategies and resolve issues efficiently.
- Involved in Material and Product (Research and Development), Material Qualification.
- Mentored junior consultants, fostering skill development and ensuring adherence to best practices in service delivery.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
Manufacturing Technical and Development Specialist
NAPCO National (Consumer Div. - Tissue Paper Con)
02.2011 - 02.2026
- Developed and implemented training programs to enhance team performance and product knowledge.
- Collaborated with cross-functional teams to streamline project workflows and improve communication.
- Analyzed market trends to inform product development strategies and customer engagement initiatives.
- Managed product lifecycle from concept through launch, ensuring alignment with consumer needs and company goals.
- Led workshops to foster innovation, encouraging team members to share insights and best practices.
- Evaluated program effectiveness through data analysis, driving continuous improvement in service delivery.
- Spearheaded strategic planning sessions, aligning resources with organizational priorities for optimal impact.
- Mentored junior staff, providing guidance on project execution and professional development opportunities.
- Completed projects in alignment with target deadlines and financial objectives.
- Supported program evaluation processes by collecting and analyzing relevant data on project outcomes and impact.
- Streamlined internal operations by creating efficient systems for managing prospect research, proposal development, and reporting tasks.
- Executed individual business plan to exceed revenue goals and quotas related to growth and new income sources.
- Developed and executed strategic initiatives to implement key changes, cost effectiveness and improvements in business development and sales programs.
Quality Assurance Inspector (Line Support)
Sanyo Denki Philippines
02.2008 - 09.2010
- •Sets up parameters / input specification data on the Characteristic Inspection Device and other inspection machines used in assembly lines.
•Manages in-circuit tester operations including inputting of data, data debugging, and repair of fixture; monitors the viability of the software used for inspection and undertakes trouble-shooting on abnormalities detected.
•Performs in-process inspection / quality control procedures to ensure conformity with internal quality specifications and customer requirements.
•Analyze Customer Complain defective products and making Customer Complain Reports
•Conducts failure analysis of non-conforming products; stores and summarizes data obtained and provides information to concerned work units.
•Prepares reports and maintains / updates records as evidence of quality inspections; communicates quality inspection results to superiors and provides recommendations for corrective and preventive actions on discrepancies noted in keeping with established quality management systems.
•Installation, Set-up, Repair and Maintenance of all machines used in Production Assembly lines.
Manufacturing Operator
Wistron Infocomm
08.2007 - 01.2008
- Monitored production lines to ensure adherence to quality standards and operational guidelines.
- Collaborated with team members to troubleshoot equipment issues, enhancing workflow continuity.
- Implemented process improvements that reduced downtime and increased overall productivity in manufacturing operations.
- Conducted regular inspections of finished products to maintain high-quality assurance standards throughout production cycles.
- Operated machining equipment safely with team of operators.
- Collaborated with Quality Assurance teams in conducting regular inspections of finished products, ensuring all items met established quality standards.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Inspected products and machines to maintain quality and efficiency.
- Examined incoming materials and compared to documentation for accuracy and quality.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
University of Baguio
Baguio City Benguet Philippines03-2007
Skills
- Strong work ethic
- Multitasking and organization
- Process improvements
- Dependable performance
- Strategic decision-making
- Proficient in 2D CAD
- Advanced skills in Microsoft Office applications
- Project coordination
- Data Analysis
Certification
- Employee of the Year Award, NAPCO National (Consumer Division - 2023-2024
- AutoCAD Training - May 2010
Timeline
Technical Service Consultant
NAPCO National (Consumer Div. - Tissue Paper Conv)
02.2026 - Current
Manufacturing Technical and Development Specialist
NAPCO National (Consumer Div. - Tissue Paper Con)
02.2011 - 02.2026
Quality Assurance Inspector (Line Support)
Sanyo Denki Philippines
02.2008 - 09.2010
Manufacturing Operator
Wistron Infocomm
08.2007 - 01.2008
Bachelor of Science - Electrical, Electronics And Communications Engineering
University of Baguio