Rodena Williams
San Pablo,CA
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
11
11
years of professional experience
Work History
Supervisor of Operations
Securitas
09.2018 - Current
- Managed security staff schedules for shifts, minimizing overtime costs.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Oversaw financial management, budget management, accounting and payroll activities.
- Responded to information requests from superiors, providing specific documentation.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Resolved challenges associated with company websites, vendors and telecoms.
Office Manager
Nexera Holding
12.2021 - 01.2022
- Used judgment and initiative in handling confidential matters or requests.
- Interacted professionally with customers and inside personnel, answering questions, responding to phone and email inquiries.
- Coordinated monthly sync with HR coordinators and Managers to promote Diversity and Inclusion initiatives to identify areas of improvement.
- Complete investigations of incidents, emergency situations, employee concerns, payroll discrepancies while creating cohesive, safe, and positive work environment.
Supervisor
Uber
01.2016 - 05.2018
- Managed staff schedules for shifts and events to minimize overtime costs.
- Lead emergency evacuations to assigned refuge areas assuring occupant’s safety.
- Devised skilled training exercises for visibility of all points of entry to monitor access control ensuring protection
of people, assets, and company reputation. - De-escalated conflict interactions by providing alternative tactics to solving problems and defusing workplace altercations and unruly protest.
Administrative Assistant
The Pediatric Family Practice
05.2013 - 12.2015
- Filing, managed multi-line phone, scheduled medical appointments.
- Interviewed patients to collect medical information and insurance details.
- Ensured accurate record-keeping with diligent data entry and database management.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Associate of Arts - Business
Contra Costa College
San Pablo, CA05.2017
Skills
- Compliance and regulations
- Scheduling and calendar management
- CCure
- MS Office proficiency
- Excel spreadsheets
- Office inventory management
- Delegation
- Vendor/partner relationships
- Genetec
- Winteam
Timeline
Office Manager
Nexera Holding
12.2021 - 01.2022
Supervisor of Operations
Securitas
09.2018 - Current
Supervisor
Uber
01.2016 - 05.2018
Administrative Assistant
The Pediatric Family Practice
05.2013 - 12.2015
Associate of Arts - Business
Contra Costa College
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