Results-driven IT professional with over 20 years of experience in network engineering, cybersecurity, and cloud infrastructure. Proven ability to design, monitor, and support secure, high-availability enterprise networks in both on-premises and cloud environments. Expertise in AWS cloud fundamentals, network operations, and Tier 1-3 support, along with a strong command of routing protocols, VPNs, firewalls, and incident response. Currently enhancing cloud proficiency with a focus on AWS Solutions Architect and Advanced Networking certifications to drive modern, scalable, and secure infrastructure operations.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.