Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
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Ryan McPartland

Riverside,CA

Summary

Highly skilled IT/Computer Systems Technician with robust background in troubleshooting, software and hardware installation, and network support. Display strong abilities in problem-solving, customer service, and technical communication. Proven track record of enhancing system performance and reducing downtime across various work settings. Known for adapting quickly to new technologies and mastering innovative tools. Avid player and supporter of all Blizzard Games.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Install Operations Manager

Titan Solar Power
Ontario, CA
11.2023 - 07.2024
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Addressed customer concerns with suitable solutions.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Measured and reviewed performance via KPIs and metrics.

Field Supervisor

Titan Solar Power
Ontario, CA
08.2022 - 11.2023
  • Supervised and coordinated daily activities of field personnel to ensure efficient operations.
  • Developed, implemented, and monitored safety policies and procedures for all field staff.
  • Provided guidance to team members on job-related tasks, techniques, best practices.
  • Assigned duties to field personnel according to their qualifications or experience level.
  • Trained workers in equipment operation, safety procedures and company policies.
  • Troubleshot with fault isolation techniques and utilized remote test systems to isolate and resolve ongoing issues.
  • Read specifications, blueprints or schematics to determine project requirements or to plan procedures.
  • Enforced compliance with local, state, and federal regulations on all projects.
  • Provided technical guidance to field staff, enhancing team skill levels and project outcomes.

Field Service Technician

Titan Solar Power
Ontario, CA
01.2021 - 08.2022
  • Conducted troubleshooting on equipment to identify root cause of issues.
  • Provided preventative maintenance services for electrical systems.
  • Calibrated and tested electrical instruments using test equipment.
  • Diagnosed and repaired faulty wiring, switchgear, circuit breakers, transformers, motors, relays, and other related devices.
  • Installed conduit systems to support the installation of new electrical components.
  • Assisted with commissioning activities for newly installed electrical systems.
  • Maintained accurate documentation on all service calls completed.
  • Coordinated with customers regarding scheduling of planned outages for maintenance work.
  • Repaired damaged cables used in industrial facilities according to established standards.
  • Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
  • Read and worked from electronic blueprint drawings.
  • Diagnosed malfunctioning systems, apparatus, and components, using test equipment to locate the cause of a breakdown and correct the problem.
  • Fabricated and maintained connections of CAT5/6E wire for computer system communications.
  • Performed interoffice IT support to personnel for computer, printer, and other electrical/computer equipment.

Truck Driver

Bandit Trucking
Beaumont, TX
02.2019 - 01.2021
  • Transported goods to and from specified destinations in accordance with delivery schedules.
  • Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
  • Inspected truck before and after trips, ensuring all safety regulations were followed.
  • Communicated with dispatchers regarding pickup and delivery times.
  • Ensured deliveries were on time by following designated routes and adhering to traffic laws.
  • Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
  • Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
  • Managed personal driving time according to Hours of Service regulations.
  • Complied with DOT requirements for background checks prior to operating a CMV.

Field Service Technician

Titan Solar Power
Yuma, AZ
04.2016 - 02.2019
  • Calibrated and tested electrical instruments using test equipment.
  • Diagnosed and repaired faulty wiring, switchgear, circuit breakers, transformers, motors, relays, and other related devices.
  • Coordinated with customers regarding scheduling of planned outages for maintenance work.
  • Created detailed reports summarizing findings from inspections and tests performed.
  • Performed maintenance and repairs on existing PV systems.
  • Provided technical support to customers regarding their solar system operations.
  • Provided technical support to users via telephone or remote access.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Monitored system performance and implemented preventive maintenance procedures.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Responded to or escalated tickets based on severity and internal policies governing responses.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.

Data Collection/Telecommunications Technician

TRAX International
Yuma, AZ
11.2011 - 04.2013
  • Installed and maintained telecommunications systems, including routers, switches, and related hardware.
  • Troubleshot network issues to identify root causes of problems.
  • Performed regular maintenance checks on telecom equipment to ensure proper functioning.
  • Installed and tested telecommunication devices during military/contractor tests.
  • Replaced faulty components in telecommunications systems as needed.
  • Collaborated closely with other IT personnel on projects related to telecom infrastructure upgrades.
  • Deployed updated software versions across all connected devices within a customer's network.
  • Measured, cut, spliced and installed wires and cables.
  • Read and interpreted technical documentation in order to accurately configure equipment.
  • Erected and disassembled Cell towers annually.

Aircraft Armament System Journeyman

United States Air Force, USAF
Valdosta, GA
03.2006 - 11.2011
  • Performed maintenance, inspection and operational checks on aircraft weapons systems components.
  • Installed, removed and replaced armament system components in accordance with technical manuals.
  • Adhered to USAF SOPs for maintenance of weapons systems.
  • Troubleshot malfunctions of aircraft armament systems using diagnostic equipment and tools.
  • Conducted functional tests on armament system components to ensure proper operation.
  • Inspected aircraft weapons systems for corrosion, wear or other defects.
  • Maintained records of all work performed on aircraft weapons systems components.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Utilized hand and power tools to detect and repair aircraft malfunctions and damages.
  • Disassembled units and inspected parts for wear with micrometers, calipers and gauges.
  • Loaded, removed, and stored a variety of munitions both at home station and deployed.

Education

Bachelor of Science - Game Design

Full Sail University
Winter Park, FL
03-2021

High School Diploma -

Kofa High School
Yuma, AZ
05-2004

Skills

  • Organizational Management
  • Health and safety compliance
  • Performance monitoring
  • Data Analysis
  • Customer Service
  • Workflow Optimization
  • Team Leadership
  • High-pressure environments
  • Workforce Management
  • Delegation
  • Team Building/Leadership
  • Systems implementation
  • Data Evaluation
  • Hardware Installation
  • Software updating
  • Technical Support
  • Software configuration
  • Computer maintenance
  • Computer Diagnostics
  • Technical Troubleshooting
  • System Maintenance
  • Hardware Configuration
  • LAN/WAN
  • Time management abilities
  • Reliability
  • Effective Communication
  • Understanding and adherence of SOPs
  • Understanding of KPIs
  • Critical thinking
  • Quality Assurance
  • Incoming Call Management
  • Technical Documentation
  • Remote Support

Certification

  • Certified for multiple systems from a variety of manufacturers of solar equipment.
  • CPR/First aid certified

Affiliations

  • Building and maintaining my personal computer/gaming systems since the age of 14.
  • Knowledge of Game Design software applications such as; Unreal 4 & 5, Unity, Perforce, and Maya.
  • Work on personal Game Design projects monthly in Unreal Engine 5.
  • Troubleshoot and fix my own computer and network systems.

References

References available upon request.

Timeline

Install Operations Manager

Titan Solar Power
11.2023 - 07.2024

Field Supervisor

Titan Solar Power
08.2022 - 11.2023

Field Service Technician

Titan Solar Power
01.2021 - 08.2022

Truck Driver

Bandit Trucking
02.2019 - 01.2021

Field Service Technician

Titan Solar Power
04.2016 - 02.2019

Data Collection/Telecommunications Technician

TRAX International
11.2011 - 04.2013

Aircraft Armament System Journeyman

United States Air Force, USAF
03.2006 - 11.2011

Bachelor of Science - Game Design

Full Sail University

High School Diploma -

Kofa High School

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Ryan McPartland