Roderick Brice
Fleetlogix
CHARLOTTE,NC
13
years of professional experience
Dedicated professional with strong customer service and communication skills. Proven ability to resolve complex issues efficiently, ensuring high levels of client satisfaction.
Work History
Driver
1 Year 5 Months- Adhered to all traffic laws and company safety regulations consistently.
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Assisted in training new drivers on company procedures and safety protocols.
- Maintained vehicle cleanliness and functionality through regular inspections and preventative maintenance checks.
- Navigated diverse traffic conditions while adhering to all local and state driving regulations.
Remote Call Center Representative/Claims Reviewer
5 Years 7 Months- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Documented customer interactions accurately using CRM software to enhance service quality.
- Analyzed call metrics to identify trends and recommend process improvements for enhanced efficiency.
- Provided training and mentorship to new representatives on operational procedures and best practices.
Emergency Roadside Assistant
2 Years 3 Months- Responded promptly to roadside assistance calls, ensuring timely support for stranded motorists.
- Utilized GPS technology to navigate efficiently to service locations, enhancing response times.
- Diagnosed vehicle issues on-site, providing troubleshooting advice and solutions to customers.
- Coordinated with towing services and repair shops, facilitating seamless customer experiences during emergencies.
Member Service Representative
2 Years 2 Months- Provided exceptional customer service, resolving inquiries efficiently and maintaining high satisfaction levels.
- Processed member enrollments and updates accurately, ensuring compliance with regulatory guidelines.
- Educated members on benefits and services, fostering understanding and utilization of available resources.
- Collaborated with cross-functional teams to improve service delivery and streamline operational processes.
Information Technology Support Specialist
2 Years 8 Months- Diagnosed and resolved IT problems efficiently, maintaining system integrity and performance.
- Provided technical support for hardware and software issues, enhancing user productivity.
- Implemented process improvements in ticketing system, reducing response times significantly.
- Developed training materials to facilitate onboarding of new staff on IT systems and tools.
Education
High School Diploma
Skills
Fleet safety management
Traffic safety knowledge
Analytical problem-solving
Defensive driving
Consistently on time
Client support
Effective time management
Retail operations management
Timeline
Driver
Fleetlogix
02.2025 - 07.2026Read More
Remote Call Center Representative/Claims Reviewer
ACT
11.2020 - 06.2026Read More
Emergency Roadside Assistant
AAA
06.2018 - 09.2020Read More
Member Service Representative
Optum
02.2016 - 04.2018Read More
Information Technology Support Specialist
NIKE
03.2013 - 11.2015Read More
Patterson Senior High
High School Diploma
Read More