Roderick Dupree
Asheville,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Relations Manager
Credit Corp Solutions Inc
Asheville, NC
10.2022 - 04.2025
- Maintained comprehensive records of customer interactions and transactions.
- Conducted regular staff meetings to discuss customer feedback, complaints, and suggestions.
- Assisted customers with inquiries via telephone, email, or online chat.
- Established customer relationships and facilitated payment negotiations.
- Arranged calls to achieve debt settlement.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Resolved escalated customer service issues in a timely manner.
- Addressed inquiries from clients and department team members.
- Consulted with customers to resolve service and billing issues.
Housekeeping/Nurse Assistant
Givens Estates
Asheville, NC
06.2022 - 09.2022
- Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
- Monitored all incoming supplies for expiration dates and restocked shelves when necessary.
- Cleaned up spills quickly using proper safety precautions while wearing protective gear when necessary.
- Helped maintain a safe environment by adhering to infection control protocols such as handwashing techniques before touching any patient or equipment.
- Participated in team meetings with other healthcare professionals about individual patient plans of care.
- Assisted residents with daily needs, personal hygiene, dressing, and facility transfers.
- Played games with patients to boost mood, improve memory, and provide light entertainment.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping, and sanitizing surfaces.
Contact Tracer/Vaccine Data Entry
Community Care of North Carolina
Asheville, NC
12.2020 - 03.2022
- Provided guidance to contacts on when and how to quarantine or self-isolate in order to prevent further spread of infection.
- Utilized technology platforms such as text messaging, email, phone calls, video conferencing. to conduct follow ups with contacts regarding quarantine and isolation status.
- Collaborated with local health departments and community organizations to promote awareness of contact tracing efforts.
- Identified appropriate resources for individuals who have been exposed or infected with COVID-19.
- Monitored progress of contacts throughout the course of their quarantine and isolation period.
- Assisted other team members as needed throughout various stages of the contact tracing process.
- Recorded data from case investigations into a secure database system.
Absentee Assistant
Buncombe County Board of Elections
Asheville, NC
07.2020 - 11.2020
- Filed voter ballots to ensure organized record-keeping.
- I answered phone calls that were related to the voting process and answered questions about the ballots.
- Attended and helped with board meetings to assist with ballots being properly filed.
- Helped with training classes for poll workers.
- Entered data accurately and efficiently.
Education
Bachelor of Science - Integrated Health Sciences-Business And Admin
Western Carolina University
Cullowhee, NC08-2020
Skills
- Conflict resolution
- Team collaboration
- Communication skills
- Adaptability
- Team building
- Attention to detail
- Decision-making
- Strong work ethic
Timeline
Customer Relations Manager
Credit Corp Solutions Inc
10.2022 - 04.2025
Housekeeping/Nurse Assistant
Givens Estates
06.2022 - 09.2022
Contact Tracer/Vaccine Data Entry
Community Care of North Carolina
12.2020 - 03.2022
Absentee Assistant
Buncombe County Board of Elections
07.2020 - 11.2020
Bachelor of Science - Integrated Health Sciences-Business And Admin
Western Carolina University
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