Roderick Dwight Thomas Sr.
Camden,NJ
Summary
Dynamic professional with a proven track record at Horizon Blue Cross Blue Shield, excelling in training and instructional design. Adept at fostering client relationships and delivering exceptional customer service. Skilled in business management and conflict resolution, consistently enhancing team performance and operational efficiency. Passionate about continuous improvement and modern grooming techniques.
Overview
23
23
years of professional experience
Work History
Barber
Self-Employed / Independent Contractor
Camden, USA
01.2020 - Current
- Provide high-quality grooming and hair styling services to a diverse clientele.
- Build and maintain strong client relationships through excellent customer service and consistent performance.
- Manage scheduling, inventory, and financial transactions as an independent business owner.
- Stay current with modern barbering trends and techniques.
Trainer II
Horizon Blue Cross Blue Shield
01.2003 - 01.2020
- Developed and delivered training programs for internal staff across various departments.
- Created training materials and led workshops on company systems, policies, and customer service protocols.
- Evaluated employee performance and provided feedback to improve workflow and efficiency.
- Collaborated with management to align training initiatives with organizational goals.
Education
Bachelor's Degree - Criminal Justice
University of Phoenix
01.2028
Skills
- Customer Service & Client Relations
- Haircutting & Grooming Techniques
- Business Management & Scheduling
- Training & Instructional Design
- Team Leadership & Mentoring
- Conflict Resolution & Communication
- Time Management & Organization
- Microsoft Office Suite & Basic Tech Literacy
Timeline
Barber
Self-Employed / Independent Contractor
01.2020 - Current
Trainer II
Horizon Blue Cross Blue Shield
01.2003 - 01.2020
Bachelor's Degree - Criminal Justice
University of Phoenix
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