RODERICK MIDDLEBROOK
Kansas City,USA
Summary
Experienced IT professional with expertise in systems analysis, SQL database management, software troubleshooting, and end-user support. Proficient in a wide range of IT tools and technologies, including SQL Server, Microsoft Office Suite, PowerShell, and various healthcare IT applications. Strong communicator with a proven ability to resolve complex technical issues, provide excellent customer service, and collaborate in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Desktop Support Analyst
OSTECHNICAL / APRIA HEALTHCARE
Kansas City, KS
09.2023 - Current
- Upgraded and refreshed 1500+ devices, ensuring compliance with company standards and performance
- Provided remote support and data restoration for 700+ users
- Managed system upgrades and software installations via Excel and project management tools
IT Service Desk Tech
FORREST T. JONES
Kansas City, MO
10.2019 - 06.2023
- Delivered remote support and end-user training for 500+ employees, including C-suite executives
- Managed software deployments, updates, and security patches using KACE and MS Office tools
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues
Technical Solution Analyst (Tier 2)
CERNER CORPORATION / ORACLE CORPORATION
Kansas City, MO
03.2017 - 10.2019
- Provided remote support to healthcare professionals, resolving technical issues with Cerner Etreby applications
- Led investigations for escalated issues and collaborated with development teams to implement fixes and improvements
- Managed a backlog of 50+ tickets, ensuring timely resolutions
Technical Support Specialist
SOUTHERN COMPANY ESS
Birmingham, AL
09.2015 - 06.2016
- Utilized SQL to analyze and process purchase orders, ensuring accuracy in business operations
- Supported customers and employees with troubleshooting and application issues
Education
Bachelor of Science - Management Information Systems
University of Alabama at Birmingham
Birmingham, AL12.2014
Skills
Technical Skills: SSMS, SQL Queries, SQL Database Management, PowerShell
Software & Tools: Visual Studio, Power BI, Microsoft Office Suite, Cerner Etreby, KACE
Support & Troubleshooting: Application/Software Support, Remote Support, Hardware Troubleshooting, End-User Training
IT Management: System Administration, System Upgrades, Software Deployment, Image Management
Soft Skills: Critical Thinking, Problem Solving, Communication, Collaboration, Customer Service
Timeline
Desktop Support Analyst
OSTECHNICAL / APRIA HEALTHCARE
09.2023 - Current
IT Service Desk Tech
FORREST T. JONES
10.2019 - 06.2023
Technical Solution Analyst (Tier 2)
CERNER CORPORATION / ORACLE CORPORATION
03.2017 - 10.2019
Technical Support Specialist
SOUTHERN COMPANY ESS
09.2015 - 06.2016
Bachelor of Science - Management Information Systems
University of Alabama at Birmingham
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