Roderick Pierce SR
917 Ridge Place Birmingham
Summary
Dynamic Service Technician with a proven track record at Xerox Business Solutions, excelling in equipment installation and repair. Recognized for outstanding customer service and attention to detail, I enhanced device reliability through preventive maintenance and training initiatives. Awarded the Peck Performance Award for three consecutive years, demonstrating commitment to excellence.
Overview
43
43
years of professional experience
Work History
Service Technician
Xerox Business Solutions
10.1998 - 04.2022
- Diagnosed and resolved equipment malfunctions to ensure optimal performance and customer satisfaction.
- Conducted regular maintenance on Xerox devices, enhancing reliability and reducing downtime.
- Provided technical support to clients, addressing inquiries and resolving issues promptly.
- Trained junior technicians on best practices for equipment servicing and troubleshooting techniques.
- Received the Peck Performance Award for 2001, 2002 and 2003 for outstanding service and performance of duties
Personnel/Administrative Chief
U.S. Marine Corps
09.1979 - 05.1998
- Led administrative operations, ensuring compliance with regulations and policies.
- Managed personnel records, enhancing data accuracy and accessibility.
- Coordinated logistics for training events, improving efficiency of resource allocation.
- Developed standard operating procedures, streamlining office workflows and processes.
- Read and interpreted written regulations; collected, compiled and performed in depth analysis of personnel pay and service records.
- Verified the accuracy of data reporting of over 1000 transactions per day into the automated personnel file management systems computers.
Education
Associate of Science - Computer Engineering Technology
Louisville Technical Institute
Louisville, KY09-2004
No Degree - Business Administration
Athens State University
Athens, Alabama, ALNo Degree - Business Administration
Mira Costa Community College
Mira Costa CANo Degree - Business Administration
Watterson Business College
Louisville, KYSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Knowledge of AC/DC circuitry
- Used WordPrefect, AmiPro, WordPro and MSWord
Timeline
Service Technician
Xerox Business Solutions
10.1998 - 04.2022
Personnel/Administrative Chief
U.S. Marine Corps
09.1979 - 05.1998
Associate of Science - Computer Engineering Technology
Louisville Technical Institute
No Degree - Business Administration
Athens State University
No Degree - Business Administration
Mira Costa Community College
No Degree - Business Administration
Watterson Business College
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