Results-driven e-commerce operations professional with expertise in multichannel marketplaces including Amazon Seller Central, Walmart Seller Center, and eBay. Manages product and supply chain lifecycles, leveraging analytics to streamline workflows and enhance performance in B2B and B2C settings. Balances operational demands with strategic initiatives to drive customer retention and brand growth, delivering immediate impact across operational and cross-functional roles.
Work History
Amazon Growth Strategist / Ecommerce Specialist
5 Years 5 Months
ColdShark.Co | 03.2021 - Current
- Sourced and qualified 1,500+ leads as SDR through research, digital ads, cold calling, email campaigns, and onsite visits, enhancing lead pipeline.
- Managed Amazon Seller Central listing health and product description pages for multiple client accounts, ensuring compliance and optimization.
- Assisted clients with onboarding onto Shopify, Amazon, Walmart, and eBay, providing insights for Ad campaign KPI and ROI analytics reporting.
- Generated blog content and managed content calendars; built and maintained client relationships through regular status updates.
Sales Development Representative
4 Months
Walmart Marketplace | 09.2024 - 01.2025
- Conducted 30-50 daily outbound calls and email follow-ups to nurture leads and secure business developer meetings.
- Utilized Salesforce, Microsoft Teams, and Slack to manage leads, resulting in a high lead-to-meeting conversion rate.
Developed and maintained relationships with prospective clients to drive sales growth.
Conducted thorough market research to identify new business opportunities and trends.
Collaborated with cross-functional teams to enhance customer acquisition strategies.
Warehouse Associate / Kitting Lead
2 Months
FRESHeTECH | 04.2019 - 06.2019
- Developed kitting workflow that increased production speed, fulfilling ~50 B2C units daily with high accuracy.
Operated warehouse equipment safely and efficiently to ensure smooth logistics operations.
Managed inventory control, verifying shipments and maintaining accurate stock levels.
Collaborated with team members to optimize workflow and increase productivity in loading/unloading processes.
Operations Manager
2 Years 6 Months
endorseme.co / pomzoo.com | 05.2012 - 11.2014
- Optimized product listings for ~100 SKUs and executed SOPs for warehousing and fulfillment of ~5,000 small parcel shipments to streamline operations.
- Recruited, trained, and managed freelancers while onboarding company accounts onto local and international online marketplaces to enhance market presence.
Streamlined operational processes to enhance efficiency and reduce costs across multiple departments.
Developed and implemented training programs to improve staff performance and operational knowledge.
Coordinated cross-functional teams to ensure alignment on project objectives and deadlines.
Education
High School Diploma
Dixie County High School | Cross City, FL | 06-2010