Roderick Syrus Jr
San Antonio
Summary
Dynamic research analyst with extensive corporate experience in developing and implementing innovative digital, internal, and external communication strategies. Possesses advanced writing, strategic planning, and corporate communications skills that consistently support organizational initiatives and programs. Highly adept at multitasking in fast-paced environments while maintaining professionalism and accuracy. Eager to leverage expertise to contribute to a dynamic team and drive business success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Communications Specialist
JP Morgan Chase Credit Card Services
San Antonio, TX
01.2024 - Current
- Facilitated automation processes to streamline submission of payment settlements and attorney retention data requested by law offices.
- Oversaw side projects by addressing daily inquiries and managing email communications. Led detailed research and review processes for debt settlement attorneys. Developed effective resolutions through strategic account adjustments and corrections.
- Oversaw file provision for DSA batch team, facilitating efficient processing. Conducted thorough reviews and filtering of updates prior to final submission.
- Coordinated training initiatives for various teams to improve accuracy in updating attorney information on client accounts.
- Led cross-functional collaboration with multiple business lines to facilitate payment research and resolve account discrepancies. Oversaw the process of recalling third-party accounts back to Chase. Managed account issues effectively within the litigation domain.
Fraud Ops Specialist II
CitiBank
San Antonio, TX
08.2021 - 01.2024
- Analyzed and addressed fraud-related incidents, focusing on risk identification and mitigation for enhanced security of bank operations and customer accounts.
- Conducted in-depth analyses of fraudulent claims to ensure accurate outcomes, fostering collaboration with internal teams and external partners.
- Monitored industry trends, fraud prevention technologies, and regulatory changes to ensure compliance and enhance fraud detection efforts.
Retail Banker III
Woodforest National Bank
San Antonio, TX
12.2019 - 08.2021
- Supported clients through expert guidance on banking transactions, loans, business accounts, and financial lines of credit, ensuring a seamless banking experience.
- Engaged with customers to thoroughly understand financial needs and recommend suitable banking products for optimal satisfaction.
- Established new accounts, including checking, savings, and loans, while providing comprehensive education on banking products and services.
Education
HS Diploma -
William J Brennan HS
06-2017
Skills
- Business Development
- Fraud
- Problem-solving abilities
- Multitasking
- Digital communications
- Team management
- Project management
- Trend analysis
- Research proficiency
Accomplishments
Project Leader- I'm currently the lead of a compliance project due to batch automation process errors. I oversee the process, provide training, set and implement goals, and assess any additional errors or needed corrections.
Certification
- Business Analyst Certification, Simplilearn, Issued: Jan 2026.
Timeline
Communications Specialist
JP Morgan Chase Credit Card Services
01.2024 - Current
Fraud Ops Specialist II
CitiBank
08.2021 - 01.2024
Retail Banker III
Woodforest National Bank
12.2019 - 08.2021
HS Diploma -
William J Brennan HS