Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roderick Warner

Leesburg,FL

Summary

Proactive Checkin Agent with extensive experience in passenger assistance and customer service. Skilled in handling customer information, processing transactions, and ensuring compliance with airport security regulations. Brings strong communication skills, adaptability, and a commitment to providing high-quality service in fast-paced environments.

Overview

19
19
years of professional experience

Work History

Checkin Agent

Intercruises Shoreside & Port Services
08.2022 - 11.2023
  • Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Enhanced customer satisfaction by efficiently processing check-ins and issuing boarding passes.
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.

Maintain

McDonald's
07.2021 - 09.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Driver/ Maintain

East End Disabilities
11.2009 - 05.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Janitorial

Longwuud School Dist
03.2005 - 04.2013

Good team

Education

GED -

Jamaica Higher Learning
Queens, NY
04-1981

Skills

  • Airline Reservation Systems
  • Passenger Assistance
  • Stress Tolerance
  • Airport Security Regulations
  • Customer Service

Timeline

Checkin Agent

Intercruises Shoreside & Port Services
08.2022 - 11.2023

Maintain

McDonald's
07.2021 - 09.2021

Driver/ Maintain

East End Disabilities
11.2009 - 05.2013

Janitorial

Longwuud School Dist
03.2005 - 04.2013

GED -

Jamaica Higher Learning
Roderick Warner