Roderick (Lee) Ford
Atlanta,GA
Summary
Dynamic Shift Leader with a positive attitude and proven cash handling expertise at Maggiano's. Successfully trained new staff and resolved customer complaints, enhancing satisfaction and team cohesion. Recognized for strong problem-solving abilities and effective delegation, fostering a productive work environment while maintaining high service standards.
Overview
21
21
years of professional experience
Work History
Shift Leader
Maggianos
08.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other managers to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Server
Maggianos
01.2009 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Maggianos
01.2005 - 01.2009
Education
Bachelor of Arts - Psychology
Georgia State University
Atlanta, GA12-1999
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
Languages
Spanish
Limited Working
Timeline
Shift Leader
Maggianos
08.2021 - Current
Server
Maggianos
01.2009 - 08.2021
Server
Maggianos
01.2005 - 01.2009
Bachelor of Arts - Psychology
Georgia State University
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