Roderick T. Gopiao
Orange,CA
Summary
Innovative Director of Operations with over 40 years of experience driving company growth and revenue. Skilled at assessing operations to streamline processes and mitigating risk. Well versed in business planning, forecasting and budgeting. Engaged in elevated customer satisfaction execution and retention.
Overview
26
26
years of professional experience
Work History
Director of Food & Beverage
Omni Los Angeles Hotel
2024.04 - Current
- Managed budgets effectively, tracking expenses closely and adjusting allocations as needed throughout the fiscal year.
- Implemented sustainable practices in line with corporate social responsibility guidelines, reducing environmental impact while maintaining quality standards.
- Collaborated with executive leadership to establish long-term goals and strategic plans for the food and beverage department.
- Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
Director of Operations - Food & Beverage
Marriott International, Inc.
2016.03 - 2024.04
- Build strong, resilient teams by identifying and onboarding highly qualified candidates for key front-line and key management positions.
- Enhanced operations with new and improved procedures targeting underperforming area and systematic weaknesses.
- Managed customer experiences with focus on customer and team member interactions, touch points and methods of engagement.
- Utilized performance improvement plans and other development tools to grow team.
- Mange property renovations and re-opening.
Director of Operations - Food & Beverage
Westin Los Angeles Airport
2022.05 - 2023.04
Director of Operations - Food & Beverage
Inn at the Mission
2021.04 - 2022.05
Director of Event Management
Los Angeles Airport Marriott
2016.03 - 2020.10
- Expanded company revenue by identifying new business opportunities through networking at industry conferences and tradeshows.
- Led cross-functional teams to execute large-scale corporate events, fostering collaboration among departments for cohesive outcomes.
- Developed strong vendor relationships to negotiate contracts and secure optimal pricing for event services.
- Collaborated effectively with sales teams to target potential leads during B2B-focused events, resulting in higher conversion rates.
- Monitored budgets closely to maximize resources and minimize expenses, delivering high-quality events within financial constraints.
- Streamlined event planning processes for increased efficiency and reduced operational costs.
Director of Food & Beverage
Omni Nashville Hotel - Grand Opening Team
2013.02 - 2016.03
Director of Operations - Food & Beverage
Loews Hollywood Hotel
2012.06 - 2013.02
Director of Operations - Food & Beverage
Renaissance Hollywood Hotel
2010.08 - 2012.06
Director of Event Management
Los Angeles Airport Marriott
2008.04 - 2010.08
Director of Food & Beverage
Renaissance Los Angeles Airport Hotel
1998.11 - 2005.08
Education
Bachelor of Science - Business Management
University of The Philippines
San Fernando Pampanga, Philippines03.1984
Skills
- Operational Efficiency
- Hospitality Management
- Menu development
- Vendor negotiation
- Hotel Opening and Renovation
- Customer Retention
- Capital Spending
- Business Forecasting
Timeline
Director of Food & Beverage
Omni Los Angeles Hotel
2024.04 - Current
Director of Operations - Food & Beverage
Westin Los Angeles Airport
2022.05 - 2023.04
Director of Operations - Food & Beverage
Inn at the Mission
2021.04 - 2022.05
Director of Operations - Food & Beverage
Marriott International, Inc.
2016.03 - 2024.04
Director of Event Management
Los Angeles Airport Marriott
2016.03 - 2020.10
Director of Food & Beverage
Omni Nashville Hotel - Grand Opening Team
2013.02 - 2016.03
Director of Operations - Food & Beverage
Loews Hollywood Hotel
2012.06 - 2013.02
Director of Operations - Food & Beverage
Renaissance Hollywood Hotel
2010.08 - 2012.06
Director of Event Management
Los Angeles Airport Marriott
2008.04 - 2010.08
Director of Food & Beverage
Renaissance Los Angeles Airport Hotel
1998.11 - 2005.08
Bachelor of Science - Business Management
University of The Philippines
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