Tiffany Zepeda
Albuquerque
Summary
- Goal oriented individual, organized, highly motivated, and detailed problem solver adept in all facets of operations to include food quality and presentation, safety and sanitation compliance, budget administration, and inventory management.
- Guest Service focused, with High Service Standards
- Interpersonal Skills & Teambuilding- Training/Development
- Experience in Inventory, Menu Development, Scheduling & Labor, Product Cost & Control
- Computer Literate- Excel, Microsoft Office, Intacct, Power BI, SWS, Zingle, Agilysys, Outlook, Adobe, ADP, Delphi
- Strong Communication & Problem-solving Skills
- Motivated Leader with an eye for detail
- Positive Leadership to foster a Motivating work culture
Experienced with comprehensive food and beverage management, including menu development and cost control. Utilizes strategic planning to elevate service quality and guest satisfaction. Track record of effective team leadership and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Food & Beverage
Santa Ana Star Casino & Hotel
10.2023 - Current
- Full operations of F&B Department to ensure an exceptional dining experience and impeccable sanitation standards
- Directly oversee 6 Food Outlets, 6 Bars, and Banquet Department
- Manage all Food & Beverage daily operations to the highest standard
- Accountable for achieving budgeted revenues of F&B outlets, while maintaining the operational and service standards
- Implement Policy & Procedures & SOPs to ensure elevated Guest Experience and build & develop high-performing teams and leaders
- Hire and Onboard new Team Members & ongoing Training & Development, Coaching & Motivating & Mentoring
- Conduct F&B venue meetings, Leadership Meetings, Daily debriefing
- Menu Development and costing
- Food Safety and Alcohol controls
- Monitor food preparation including portion sizes, garnishing/presentation, and quality
- Inventory Controls
- Conduct P & L Review
- Payroll, Scheduling to meet labor goals
- Performance Reviews
- Exhibiting extensive knowledge of the Menu, all Promotions, Managerial Duties, and Service Standard Techniques at all times
- Coordinating with other Departments as needed: Marketing, IT, Accounting, etc
Director of Food & Beverage/Director of Hospitality
Cliff Castle Casino & Hotel
11.2007 - 10.2023
- Oversaw all aspects of FOH & BOH & Beverage operations in the F&B Department, which includes 5 Food Venues, 4 Bars, & the Banquet Department
- Also responsible for Amusement, including Gift Shop and Bowling Alley
- Manage Purchasing & Inventory Control to ensure sufficient levels of high-quality product while eliminating waste
- Menu Development and keeping up with new trends
- Coordinated with venue Managers & Supervisors to schedule staff & align operations with business & company requirements
- Approved all Time Cards thru ADP & submitted additional gratuity information to Payroll
- Guided Recruitment, Hiring, Training & Development of all F&B Team Members
- Motivating Team to increase sales & Guest Service Standards
- Conducted Evaluations & Coaching's
- Created & Enforced Policy & Procedures and SOP's
- Ensuring Operating Equipment was in working order, troubleshooting issues and performing preventative maintenance
- Cultivate rapport with vendors & community organizations to improve brand image & maximize revenues
- Organized & Executed plans to ensure that all tasks are completed in a timely manner
- Anticipated Guest Needs to Exceed Expectations, and promptly dealing with situations that may arise in an effective manner
- Used Feedback & other information to improve our Guest's Experience
- Maintained a high level of professionalism at all times
- Keeping an active profile in the Restaurants during periods of high volume
Director of F&B
Hilton Red Rock Resort
03.2017 - 03.2019
- Oversee 5 million in Banquet revenue at a High End Luxury Resort
- Assure an impeccable Guest experience and maintain exceptional team member morale
- Developed Banquet Service Standards and Policy & Procedures
- Training and Developing Team- includes hiring, coaching, and ongoing trainings
- Monitored all aspects of Events to ensure highest standards at all times
- Met with Contacts throughout Event & Event planning to meet all needs
- Budget and Inventory Control
- Create weekly schedules, attended weekly Labor Meetings, and performed end of pay period duties
- Place weekly orders and meet with vendors regularly to ensure string rapport
Education
Associate of Arts -
Yavapai College
Prescott, AZSkills
- Operational efficiency
- Hospitality management
- Menu development
- Performance analysis
- Cost control
Certification
- Title 4 Certification
- IHS Food Handlers Certification
- ServeSafe Management Certification
- SPARKS, Guest Service Enhancement Course Certification
- Freeman Group, Exceeding Expectations Certification
- Gallup, Clifton Strengths Management Course
Timeline
Director of Food & Beverage
Santa Ana Star Casino & Hotel
10.2023 - Current
Director of F&B
Hilton Red Rock Resort
03.2017 - 03.2019
Director of Food & Beverage/Director of Hospitality
Cliff Castle Casino & Hotel
11.2007 - 10.2023
Associate of Arts -
Yavapai College
Similar Profiles
Dean VermilionDean Vermilion
Security Officer at Santa Ana Star Casino HotelSecurity Officer at Santa Ana Star Casino Hotel
Ivy AgudoIvy Agudo
Front Desk Agent at Santa Ana Star Casino HotelFront Desk Agent at Santa Ana Star Casino Hotel
Anissa M AguilarAnissa M Aguilar
Banquet Cook at Sandia Resort & CasinoBanquet Cook at Sandia Resort & Casino